Infraon ITSM review
A focused ITSM platform with root-cause workflows, CMDB visibility, automation, and hybrid deployment.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Infraon ITSM is an IT service management platform for small teams, scaling organizations, and enterprises that need structured control over incidents, requests, problems, changes, knowledge, assets, and service levels. Its problem management scope covers the full lifecycle, including root-cause analysis, known-error management, workaround documentation, and permanent-fix tracking. The platform also includes automated ticket routing, email-to-ticket conversion, a self-service portal, knowledge base, SLA alerts, dashboards, and CMDB-based asset and configuration visibility. It is available through web and API interfaces, with cloud, on-premises, and hybrid deployment options.
Pricing is organized around four plans. Essential costs $19 per user per month and includes Incident Management, Email to Incident, a Self-Service Portal, Standard SLA Management, Workflow Automator, and Knowledge Base. Standard costs $47 per user per month and adds Request Management, Multiple SLA Profiles, Marketplace access for third-party integrations, and Custom Service Request Templates. Professional costs $57 per user per month and adds Problem Management, Release Management, Change Management, AI-assisted Knowledge Base Creation, and collaboration channels for change, problem, and release work. Enterprise adds bulk discounts, 24/7 support, customizations, SLAs, and advanced security. A 14-day free trial is available, but there is no free plan.
Its ecosystem fit is suited to teams connecting service operations with monitoring, collaboration, cloud, and directory systems. Listed integrations include Nagios, Zabbix, SolarWinds, Slack, Microsoft Teams, AWS, Azure, GCP, Active Directory, and LDAP, while REST APIs support additional integration work. AI features include GenAI-assisted ticket routing and knowledge-base creation. Infraon ITSM is a strong fit for organizations that want dedicated problem management alongside broader ITSM workflows and deployment flexibility. Teams seeking problem management on the lowest-cost tier, or a free ongoing plan, should consider alternatives.
Infraon ITSM pros and cons
- Where it wins
- Tracks root causes, known errors, workarounds, and permanent fixes
- Adds CMDB visibility, workflow automation, and change control
- Supports web, API, cloud, on-premises, and hybrid deployment
- Where it doesn't
- Problem Management starts with the Professional plan
- There is no free plan, although a 14-day trial is available
- Advanced security, customizations, and 24/7 support require Enterprise
Infraon ITSM fact sheet, pricing and score →
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