Vivantio
Vivantio: A cloud ESM platform with broad ITSM, automation, and cross-department service coverage. Ranked #10 of 28 in Enterprise Service Management Software by our editors (8.3/10); pricing: Paid; best for departments wanting straightforward cross-functional ITSM.
At a glance
- Editor score8.3 / 10
- PricingPaid
- Best forDepartments wanting straightforward cross-functional ITSM
- Free planNo
- Paid from$49/user/mo
- Non-IT departmentsYes
- Founded2003 · Boston, Massachusetts, United States; product and engineering in Bristol, United Kingdom
- Facts checked20 Sep 2026
Where it wins
- Covers ITIL processes, catalogs, workflows, CMDB, assets, and reporting
- Supports HR, Facilities, Finance, customer service, and IT teams
- Includes 600+ integrations, full API access, and AI capabilities
Where it doesn't
- No free plan is available
- Cloud deployment may not suit organizations requiring another model
- Pricing applies to technical agents rather than all end users
Our verdict on Vivantio
Vivantio is a cloud service management platform for IT, HR, Facilities, Finance, customer service, and other service teams. It combines ITIL incident, problem, change, and service request management with department-specific catalogs, structured forms, a branded employee portal, knowledge management, workflow automation, asset management, CMDB capabilities, reporting, SLA tracking, and AI features. It is suited to organizations that want multiple departments to share service management while keeping separate departmental workspaces and a unified employee portal.
The published plan is priced at $49 per agent per month with annual billing, and includes all listed features rather than dividing capabilities across named tiers. That includes ITSM, AI, automation, CRM, assets, reporting, self-service, knowledge management, 600+ integrations, and full API access. Named, concurrent, and pool licensing options support different staffing models, while end users are free and pricing applies to technical agents. There is no free plan, so adoption requires a paid deployment from the outset.
Its breadth is the main reason to consider it. Service catalogs, no-code workflows, approvals, notifications, escalations, CMDB relationships, dashboards, and SLA tracking give departments a shared operating model without requiring separate systems for each function. Integrations include Microsoft Teams, Slack, Azure Active Directory, Azure DevOps, Azure Monitor, BambooHR, Datadog, Gmail, HubSpot, and Jira, with web and API access. Vivantio fits teams seeking cross-functional service management and broad platform coverage; organizations needing a free entry point or a non-cloud deployment should choose an alternative.
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Vivantio pricing
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Vivantio fact sheet
| Free plan | No |
|---|---|
| Paid from | $49/user/mo |
| Non-IT departments | Yes |
| Service catalog | Yes |
| Workflow automation | Yes |
| Employee portal | Yes |
| Knowledge base | Yes |
| Asset management | Yes |
| Deployment | Cloud |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, HIPAA |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 600+ integrations: Microsoft Teams, Slack, Azure Active Directory, Azure DevOps, Azure Monitor, BambooHR … See all → |
| Pricing | Paid (source) |
| Website | vivantio.com |
| Facts checked | 20 Sep 2026 |
Vivantio integrations
Vivantio lists 600+ integrations on its own site — the 10 named here are the ones its pages call out.
- Microsoft Teams
- Slack
- Azure Active Directory
- Azure DevOps
- Azure Monitor
- BambooHR
- Datadog
- Gmail
- HubSpot
- Jira
See all Vivantio integrations →
Alternatives to Vivantio
- ServiceNow Enterprise Service ManagementA cloud platform for unifying service delivery across enterprise functions.9.4
- Ivanti Neurons for Enterprise Service ManagementA broad ESM platform for enterprises managing IT and business services together.9.2
- OpenText Service ManagementA broad ITSM and ESM platform for mature enterprises with complex service operations.9.1
See all Vivantio alternatives →
Also Ranked In
Vivantio is ranked in 14 of our directories; the 6 strongest besides Enterprise Service Management Software.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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