Vivantio review
A cloud ESM platform with broad ITSM, automation, and cross-department service coverage.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Vivantio is a cloud service management platform for IT, HR, Facilities, Finance, customer service, and other service teams. It combines ITIL incident, problem, change, and service request management with department-specific catalogs, structured forms, a branded employee portal, knowledge management, workflow automation, asset management, CMDB capabilities, reporting, SLA tracking, and AI features. It is suited to organizations that want multiple departments to share service management while keeping separate departmental workspaces and a unified employee portal.
The published plan is priced at $49 per agent per month with annual billing, and includes all listed features rather than dividing capabilities across named tiers. That includes ITSM, AI, automation, CRM, assets, reporting, self-service, knowledge management, 600+ integrations, and full API access. Named, concurrent, and pool licensing options support different staffing models, while end users are free and pricing applies to technical agents. There is no free plan, so adoption requires a paid deployment from the outset.
Its breadth is the main reason to consider it. Service catalogs, no-code workflows, approvals, notifications, escalations, CMDB relationships, dashboards, and SLA tracking give departments a shared operating model without requiring separate systems for each function. Integrations include Microsoft Teams, Slack, Azure Active Directory, Azure DevOps, Azure Monitor, BambooHR, Datadog, Gmail, HubSpot, and Jira, with web and API access. Vivantio fits teams seeking cross-functional service management and broad platform coverage; organizations needing a free entry point or a non-cloud deployment should choose an alternative.
Vivantio pros and cons
- Where it wins
- Covers ITIL processes, catalogs, workflows, CMDB, assets, and reporting
- Supports HR, Facilities, Finance, customer service, and IT teams
- Includes 600+ integrations, full API access, and AI capabilities
- Where it doesn't
- No free plan is available
- Cloud deployment may not suit organizations requiring another model
- Pricing applies to technical agents rather than all end users
Vivantio fact sheet, pricing and score →
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