iTop
iTop: A free, CMDB-centered ITSM platform with strong workflows and a narrower incident-response focus. Ranked #21 of 30 in IT Incident Management Software by our editors (7.4/10); pricing: Free plan; best for open-source CMDB-centered service management.
At a glance
- Editor score7.4 / 10
- PricingFree plan
- Best forOpen-source CMDB-centered service management
- Free planYes
- Paid fromFree
- Facts checked23 Sep 2026
Where it wins
- Free Community edition with on-premise deployment
- CMDB relationships connect incidents, services, changes, and impact analysis
- SLAs, escalations, automation, portal, APIs, and reporting in one platform
Where it doesn't
- No verified on-call scheduling capability
- No post-incident review workflow is documented
- Status-page capability is limited to an authenticated-free JSON healthcheck endpoint
Our verdict on iTop
iTop is a web-based, open-source IT service management and CMDB platform from Combodo. It is designed for IT departments, service providers, and organizations managing shared infrastructures. Its scope covers incident and service-request tickets, problems, changes, service catalogs, configuration items, SLA tracking, notifications, automation, reporting, and customer-facing ticket submission through a portal. The Community edition is free, available on-premise, and supports up to 10 agents in the current offer.
The platform’s strongest differentiator is its CMDB-centered approach. Configurable data models and configuration-item relationships connect operational records to the services and infrastructure they affect, while impact analysis supports incident and change assessment. Service catalogs integrate with incidents, requests, problems, and changes. SLA measurement includes time-to-own and time-to-resolve deadlines, with escalation workflows, automated notifications, ticket assignment, and dispatch helping teams structure routine operations. REST/JSON APIs, webhooks, CSV and Excel exchange, PDF reporting, email, OCS Inventory, VMware, Microsoft Graph, and Power BI support integration and reporting needs.
Pricing is structured around a free Community edition and paid Atelier and Forge subscription packages. Atelier adds operational service management with support and upgrade assistance, and is available as SaaS or on-premise. Forge targets industrial service management with expert support and customization, also across SaaS and on-premise deployments. The published offers make iTop a practical choice for teams prioritizing open-source control, CMDB relationships, and service-management workflows. Organizations seeking verified on-call scheduling, post-incident reviews, or a public customer-facing incident status page should choose a platform built around those response and communications functions instead.
Your product? Our editors can test iTop in depth and publish a review, labelled as paid · from $149/mo →
iTop pricing
iTop fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Free |
| On-call scheduling | Not verified |
| Escalation policies | Not verified |
| Status page | Not verified |
| Post-incident reviews | Not verified |
| Stakeholder updates | Not verified |
| ChatOps incident actions | Not verified |
| Deployment | Cloud, Self-hosted |
| Platforms | Web, Windows, Linux, macOS |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Pricing | Free plan |
| Website | itophub.io |
| Facts checked | 23 Sep 2026 |
Alternatives to iTop
- AlertOpsA broad incident response platform with strong capabilities at a low entry cost.9.4
- ilertA broad incident response platform with a genuinely capable free plan.9.3
- PagerDutyA mature incident platform with broad integrations, on-call depth, and status-page workflows.9.2
Also Ranked In
iTop is ranked in 11 of our directories; the 6 strongest besides IT Incident Management Software.
Used iTop? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used iTop for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
iTop is listed in our IT Incident Management Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/itop/"><img src="https://www.itechguides.com/best/badge/itop.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update