PagerDuty
PagerDuty: A broad incident operations suite for teams that need scheduling, response, and review workflows. Ranked #1 of 25 in On-Call Scheduling Software by our editors (9.4/10); pricing: Free plan · 14-day trial; best for mature teams needing complete incident operations.
At a glance
- Editor score9.4 / 10
- PricingFree plan · 14-day trial
- Best forMature teams needing complete incident operations
- Free planYes
- Paid from$21/user/mo
- Escalation policiesYes
- Founded2009 · San Francisco, California, United States
- Facts checked23 Sep 2026
Where it wins
- On-call schedules, escalation policies, and guided incident workflows
- 750+ integrations plus Slack, Teams, Jira, and ServiceNow support
- Status pages, post-incident reviews, mobile apps, APIs, and ChatOps
Where it doesn't
- Free plan is limited to 5 users, 1 schedule, and 1 escalation policy
- Professional annual option is 16% cheaper than monthly billing per user
- Enterprise uses custom pricing rather than a published rate
Our verdict on PagerDuty
PagerDuty is a SaaS incident management platform for developers, DevOps, ITOps, reliability engineers, security teams, customer success teams, and business stakeholders. It brings together on-call scheduling, escalation policies, incident workflows, stakeholder communications, status pages, mobile response, APIs, integrations, automation, and AI capabilities. That scope makes it a fit for organizations coordinating operational response across multiple teams, rather than teams looking only for a basic rota or notification tool.
The published plans span a free tier and three paid tiers. Free costs $0 per month and supports up to 5 users, 1 on-call schedule, 1 escalation policy, 750+ out-of-the-box integrations, and 100 international phone/SMS notifications per month. Professional starts at $21 per user per month when billed annually and adds Basic Chat Experience, more schedules and escalation policies, an external status page for up to 250 subscribers, and Post-Incident Reviews. Business starts at $41 per user per month when billed annually and adds custom fields, advanced incident workflows, internal status pages, and an external status page for up to 500 subscribers. Enterprise has custom pricing, advanced incident workflows, incident tasks, and premium status pages. A 14-day free trial is also available.
PagerDuty’s main distinction is breadth across the incident lifecycle. Slack supports incident creation, acknowledgement, escalation, and resolution, while Microsoft Teams supports notifications and actions. The platform also lists Jira Cloud, Jira Software, Jira Service Management, Zendesk, ServiceNow, Zoom, Google Meet, and Amazon CloudWatch among its integrations. Public, private, and audience-specific status pages support different communication needs, and Post-Incident Reviews extend the workflow beyond immediate response. Choose PagerDuty when scheduling is part of a wider incident operation; teams needing only a small, simple on-call setup may find the free plan’s limits or paid annual pricing less suitable.
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PagerDuty pricing
All 3 PagerDuty plans and prices →
PagerDuty fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $21/user/mo |
| Rotation scheduling | Not verified |
| Escalation policies | Yes |
| Handoff tools | Not verified |
| Notification channels | Not verified |
| Calendar sync | Not verified |
| Mobile app | Not verified |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, ISO 27001, PCI DSS |
| Support | Email, Docs, Community |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 750+ integrations: Slack, Microsoft Teams, Datadog, ServiceNow, Jira, AWS See all → |
| Pricing | Free plan · 14-day trial (source) |
| Website | pagerduty.com |
| Facts checked | 23 Sep 2026 |
PagerDuty integrations
PagerDuty lists 750+ integrations on its own site — the 6 named here are the ones its pages call out.
- Slack
- Microsoft Teams
- Datadog
- ServiceNow
- Jira
- AWS
See all PagerDuty integrations →
Alternatives to PagerDuty
- OpsgenieA feature-rich on-call platform with a free plan, but a stated 2027 end of support.9.1
- All QuietBroad on-call coverage and incident tooling at a low paid starting price.9.0
- OpsKnightA broad open-source on-call suite for teams that prefer self-hosting.8.8
See all PagerDuty alternatives →
PagerDuty vs the competition
Compare PagerDuty with any tool side by side →
Also Ranked In
PagerDuty is ranked in 7 of our directories.
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Featured on iTechGuides
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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