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Head-to-head · On-Call Scheduling Software

PagerDuty vs Opsgenie

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score PagerDuty #1 in On-Call Scheduling Software 9.4/10 Free plan · 14-day trial Free planFree trial✓ 1 of 5 features Visit PagerDuty
Opsgenie #2 in On-Call Scheduling Software 9.1/10 Free plan Free plan✓ 5 of 5 features Visit Opsgenie

PagerDuty leads on 0 checks, Opsgenie on 1, and 6 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scorePagerDuty · 9.4/10
  • Lowest starting priceOpsgenie · $9.45/user/mo
  • Free planboth
  • Free trialonly PagerDuty
  • Most featuresOpsgenie · 5 of 5

PagerDuty scores higher on our rubric for on-call scheduling software: 9.4 against 9.1 out of 10; our editors rank them #1 and #2.

Opsgenie is cheaper to start at $9.45/user/mo against $21/user/mo.

PagerDuty is the better fit for mature teams needing complete incident operations. Opsgenie is the better fit for teams wanting affordable, established-style on-call depth.

  • PagerDuty fits best

    Mature teams needing complete incident operations

  • Opsgenie fits best

    Teams wanting affordable, established-style on-call depth

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature PagerDuty 9.4/10 Visit ↗ Opsgenie 9.1/10 Visit ↗
At a glance
Editor score 9.4 9.1
Ranking #1 in On-Call Scheduling Software #2 in On-Call Scheduling Software
Best for Mature teams needing complete incident operations Teams wanting affordable, established-style on-call depth
Pricing model Free plan + paid Free plan + paid
Starting price $21/user/mo $9.45/user/mo (best)
Free plan ✓ ✓
Free trial 14 days —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Docs, Community Email, Phone, Community, Docs · 24/7
Integrations 750+ integrations 200+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features PagerDuty 1/5 · Opsgenie 5/5
Rotation scheduling Not checked yet ✓ (best)
Escalation policies ✓ ✓
Handoff tools Not checked yet ✓ (best)
Calendar sync Not checked yet ✓ (best)
Mobile app Not checked yet ✓ (best)
Specs
Notification channels Not checked yet Multichannel
Our review
Pros
  • On-call schedules, escalation policies, and guided incident workflows
  • 750+ integrations plus Slack, Teams, Jira, and ServiceNow support
  • Status pages, post-incident reviews, mobile apps, APIs, and ChatOps
  • Detailed rotations, overrides, forwarding, and escalation policies
  • Email, SMS, voice-call, and mobile push notifications
  • Free plan plus web, mobile, API, and broad integrations
Cons
  • Free plan is limited to 5 users, 1 schedule, and 1 escalation policy
  • Professional annual option is 16% cheaper than monthly billing per user
  • Enterprise uses custom pricing rather than a published rate
  • New signups and sales ended on June 4, 2025
  • Atlassian plans to end support on April 5, 2027
  • The Free plan is limited to basic alerting and on-call management
Our verdict

PagerDuty is a SaaS incident management platform for developers, DevOps, ITOps, reliability engineers, security teams, customer success teams, and business stakeholders. It brings together on-call scheduling, escalation policies, incident…

Read the review →

Opsgenie is an incident management platform for development, IT operations, and other technical teams. Its core offering combines recurring daily, weekly, and custom on-call rotations with escalation policies, routing rules, schedule…

Read the review →
  1. PagerDutyOn-Call Scheduling Software 9.4Free plan · 14-day trial
  2. OpsgenieOn-Call Scheduling Software 9.1Free plan

Strengths and trade-offs

  • PagerDuty — where it wins

    • On-call schedules, escalation policies, and guided incident workflows
    • 750+ integrations plus Slack, Teams, Jira, and ServiceNow support
    • Status pages, post-incident reviews, mobile apps, APIs, and ChatOps

    Where it doesn't

    • Free plan is limited to 5 users, 1 schedule, and 1 escalation policy
    • Professional annual option is 16% cheaper than monthly billing per user
    • Enterprise uses custom pricing rather than a published rate

  • Opsgenie — where it wins

    • Detailed rotations, overrides, forwarding, and escalation policies
    • Email, SMS, voice-call, and mobile push notifications
    • Free plan plus web, mobile, API, and broad integrations

    Where it doesn't

    • New signups and sales ended on June 4, 2025
    • Atlassian plans to end support on April 5, 2027
    • The Free plan is limited to basic alerting and on-call management
  • PagerDuty9.4/10 · Free plan · 14-day trial

    A broad incident operations suite for teams that need scheduling, response, and review workflows.

    Visit PagerDutyFull verdict →
  • Opsgenie9.1/10 · Free plan

    A feature-rich on-call platform with a free plan, but a stated 2027 end of support.

    Visit OpsgenieFull verdict →

More comparisons

All On-Call scheduling software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update