Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · On-Call Scheduling Software

Opsgenie vs incident.io

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Opsgenie #2 in On-Call Scheduling Software 9.1/10 Free plan Free plan✓ 5 of 5 features Visit Opsgenie
incident.io #5 in On-Call Scheduling Software 8.7/10 Free plan Free plan✓ 1 of 5 features Visit incident.io

Opsgenie leads on 1 check, incident.io on 0, and 6 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreOpsgenie · 9.1/10
  • Lowest starting priceOpsgenie · $9.45/user/mo
  • Free planboth
  • Most featuresOpsgenie · 5 of 5

Opsgenie scores higher on our rubric for on-call scheduling software: 9.1 against 8.7 out of 10; our editors rank them #2 and #5.

Opsgenie is cheaper to start at $9.45/user/mo against $15/user/mo.

Opsgenie is the better fit for teams wanting affordable, established-style on-call depth. incident.io is the better fit for slack-centric teams needing collaborative incident response.

  • Opsgenie fits best

    Teams wanting affordable, established-style on-call depth

  • incident.io fits best

    Slack-centric teams needing collaborative incident response

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Opsgenie 9.1/10 Visit ↗ incident.io 8.7/10 Visit ↗
At a glance
Editor score 9.1 8.7
Ranking #2 in On-Call Scheduling Software #5 in On-Call Scheduling Software
Best for Teams wanting affordable, established-style on-call depth Slack-centric teams needing collaborative incident response
Pricing model Free plan + paid Free plan + paid
Starting price $9.45/user/mo (best) $15/user/mo
Free plan ✓ ✓
Free trial — —
Deployment Cloud, Mobile Cloud, Desktop, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Phone, Community, Docs · 24/7 Community, Docs
Integrations 200+ integrations 100+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Opsgenie 5/5 · incident.io 1/5
Rotation scheduling ✓ (best) Not checked yet
Escalation policies ✓ ✓
Handoff tools ✓ (best) Not checked yet
Calendar sync ✓ (best) Not checked yet
Mobile app ✓ (best) Not checked yet
Specs
Notification channels Multichannel Not checked yet
Our review
Pros
  • Detailed rotations, overrides, forwarding, and escalation policies
  • Email, SMS, voice-call, and mobile push notifications
  • Free plan plus web, mobile, API, and broad integrations
  • Free plan includes single-team on-call, status pages, and automation
  • Covers schedules, escalation, workflows, status pages, and postmortems
  • AI assistance, dashboards, APIs, and broad incident integrations
Cons
  • New signups and sales ended on June 4, 2025
  • Atlassian plans to end support on April 5, 2027
  • The Free plan is limited to basic alerting and on-call management
  • On-call is a separate add-on on Team and Pro
  • Advanced access controls and multiple environments require Enterprise
  • Platform coverage centers on web, API, Slack, and Microsoft Teams
Our verdict

Opsgenie is an incident management platform for development, IT operations, and other technical teams. Its core offering combines recurring daily, weekly, and custom on-call rotations with escalation policies, routing rules, schedule…

Read the review →

incident.io is a software reliability and incident management platform for engineering, SRE, product, support, and operations teams. It brings incident declaration and management into Slack or Microsoft Teams, while also covering on-call…

Read the review →
  1. OpsgenieOn-Call Scheduling Software 9.1Free plan
  2. incident.ioOn-Call Scheduling Software 8.7Free plan

Strengths and trade-offs

  • Opsgenie — where it wins

    • Detailed rotations, overrides, forwarding, and escalation policies
    • Email, SMS, voice-call, and mobile push notifications
    • Free plan plus web, mobile, API, and broad integrations

    Where it doesn't

    • New signups and sales ended on June 4, 2025
    • Atlassian plans to end support on April 5, 2027
    • The Free plan is limited to basic alerting and on-call management

  • incident.io — where it wins

    • Free plan includes single-team on-call, status pages, and automation
    • Covers schedules, escalation, workflows, status pages, and postmortems
    • AI assistance, dashboards, APIs, and broad incident integrations

    Where it doesn't

    • On-call is a separate add-on on Team and Pro
    • Advanced access controls and multiple environments require Enterprise
    • Platform coverage centers on web, API, Slack, and Microsoft Teams

More comparisons

All On-Call scheduling software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update