Freshservice comparisons
Freshservice is compared head-to-head with ManageEngine ServiceDesk Plus, SolarWinds Service Desk and Zendesk Employee Service and more: 7 head-to-heads in IT Help Desk Software, each with the specs and prices we checked.
Freshservice head-to-head
- Freshservice vs ManageEngine ServiceDesk Plus
- Freshservice vs SolarWinds Service Desk
- Freshservice vs Zendesk Employee Service
- Freshservice vs GLPI
- Freshservice vs Desk365
- Freshservice vs SysAid
- Freshservice vs Zammad
Freshservice vs each of them
| # | Tool | Free plan | Paid from | SLA management | Knowledge base | Employee portal | Asset management | Score |
|---|---|---|---|---|---|---|---|---|
| 2 | Freshservice | No | $19/user/mo | Yes | Yes | Yes | Yes | 9.2 |
| 1 | ManageEngine ServiceDesk Plus | Yes | $13/user/mo | Yes | Yes | Yes | Yes | 9.3 |
| 3 | SolarWinds Service Desk | No | $39/seat/mo | Yes | Yes | Yes | Yes | 9.1 |
| 4 | Zendesk Employee Service | No | $29/user/mo | Yes | Yes | 9.0 | ||
| 5 | GLPI | Yes | €19/user/mo | Yes | Yes | Yes | Yes | 8.9 |
| 6 | Desk365 | Yes | $12/user/mo | Yes | Yes | Yes | Yes | 8.8 |
| 7 | SysAid | No | $89/user/mo | Yes | Yes | Yes | Yes | 8.7 |
| 8 | Zammad | Yes | €7/seat/mo | Yes | Yes | Yes | 8.6 |
Compare Freshservice with any IT help desk software
These are the matchups our editors wrote up. The compare tool pairs Freshservice with any other product in IT Help Desk Software — and up to four at once — from the same checked specs.
Compare Freshservice with any tool side by side →
Every IT help desk software head-to-head →
Our full Freshservice verdict, pricing and fact sheet →
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Compared by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update