Best Freshservice Alternatives in 2026
The top Freshservice alternatives are ManageEngine ServiceDesk Plus, SolarWinds Service Desk and Zendesk Employee Service: 15 IT help desk software our editors would look at instead of Freshservice, in our ranking order.
Freshservice: Deep ITSM, asset management, automation and AI for growing service teams. Where it falls short: no perpetual free plan; paid plans start at $19 per agent monthly.
Switching from Freshservice? For most it help desk software buyers the best Freshservice alternative is ManageEngine ServiceDesk Plus, built for broad ITSM with strong value. On a budget, Desk365 starts at $12/user/mo, against $19/user/mo for Freshservice.
Why People Look for a Freshservice Alternative
- No perpetual free plan; paid plans start at $19 per agent monthly
- Advanced ITSM capabilities begin on higher-priced plans
- Freddy AI Copilot requires an add-on, while some AI features are Enterprise-only
- No free plan — 6 of the alternatives below have it
- Paid from $19/user/mo — Desk365 is $12/user/mo
Quick Picks by What You Need
- Best overallManageEngine ServiceDesk Plus9.3
Broad ITSM with strong value
Visit ManageEngine ServiceDesk Plus - Lowest priceDesk3658.8
Paid plans from $12/user/mo
Visit Desk365 - Best free optionManageEngine ServiceDesk Plus9.3
Has a free plan (Freshservice has none)
Visit ManageEngine ServiceDesk Plus
All 15 Freshservice Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
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Best forBroad ITSM with strong value
- Better than Freshservice:
- Free plan
- Paid from: $13/user/mo vs $19/user/mo
- Editor score 9.3 vs 9.2
A broad ITSM suite with a free plan, asset management, CMDB, automation, and AI.
- Mobile apps
- Approval workflows
- Single sign-on
9.3/10★★★★★Visit site -
Best forEnterprise ITSM with CMDB depth
A mature ITSM suite for teams that need CMDB, asset, SLA, and change-management depth.
- Mobile apps
- Approval workflows
- Single sign-on
9.1/10★★★★★Visit SolarWinds -
Best forEmployee service desks needing omnichannel AI support
A broad employee service desk with AI, self-service, ticketing and workflow tools.
- Asset management
- SLA management
9.0/10★★★★☆Visit Zendesk -
Best forOpen-source asset and ticket management
- Better than Freshservice:
- Free plan
A broad open-source ITSM suite for teams pairing ticketing with asset control.
- Approval workflows
- Single sign-on
- Employee portal
8.9/10★★★★☆Visit GLPI -
Best forAffordable Microsoft-centric help desks
- Better than Freshservice:
- Free plan
- Paid from: $12/user/mo vs $19/user/mo
An affordable Microsoft-centric help desk with broad ITSM coverage and a free plan.
- Mobile apps
- Approval workflows
- Single sign-on
8.8/10★★★★☆Visit Desk365 -
Best forAI-heavy enterprise service desks
A broad, AI-heavy service desk for enterprises that can justify its 89-per-agent starting price.
- Mobile apps
- Approval workflows
- Single sign-on
8.7/10★★★★☆Visit SysAid -
Best forLow-cost open-source ticketing
- Better than Freshservice:
- Free plan
A low-cost open-source help desk with strong ticketing, workflows, SLAs, and self-service tools.
- Single sign-on
- Employee portal
- SLA management
8.6/10★★★★☆Visit Zammad -
Best forEnterprise workflow-heavy IT teams
A broad ITSM platform for enterprise teams managing complex service workflows.
- Mobile apps
- Approval workflows
- Employee portal
8.5/10★★★★☆Visit TeamDynamix -
Best forTeams wanting configurable workflows and AI assistance
Configurable IT service management with AI, mobile tools, and cloud or self-hosted options.
- Mobile apps
- Approval workflows
- Single sign-on
8.4/10★★★★☆Visit InvGate -
Best forAsset-focused service desks
A broad IT service desk with strong asset coverage and tiered ITSM depth.
- Mobile apps
- Approval workflows
- Single sign-on
8.2/10★★★★☆Try Alloy Navigator -
Best forCross-department service desks with CMDB needs
A cloud service desk with ITIL workflows, CMDB capabilities and cross-department support.
- Asset management
- Knowledge base
8.1/10★★★★☆Visit Vivantio -
Best forSelf-hosted or cloud help desks
A flexible help desk with cloud and perpetual self-hosted deployment options.
- Mobile apps
- Single sign-on
- Employee portal
8.0/10★★★★☆Visit Jitbit -
Best forOpen-source service management
- Better than Freshservice:
- Free plan
A broad, license-free service management platform for teams that can self-host.
- Approval workflows
- Single sign-on
- Employee portal
7.8/10★★★★☆Visit OTOBO -
Best forFree, customizable ticket operations
- Better than Freshservice:
- Free plan
A capable free help desk for teams comfortable managing a self-hosted system.
- SLA management
7.7/10★★★★☆Try Request Tracker -
Best forAffordable AI-enabled help desks
- Better than Freshservice:
- Paid from: $14/user/mo vs $19/user/mo
An affordable AI-enabled help desk with broad ticketing, automation, and self-service tools.
- Approval workflows
- Single sign-on
- Employee portal
7.6/10★★★★☆Visit Mojo Helpdesk
Freshservice Alternatives: Common Questions
What is the best alternative to Freshservice?
ManageEngine ServiceDesk Plus: #1 in our IT Help Desk Software ranking, with an editor score of 9.3 out of 10. A broad ITSM suite with a free plan, asset management, CMDB, automation, and AI.
Is there a free alternative to Freshservice?
Yes. ManageEngine ServiceDesk Plus, GLPI, Desk365, Zammad and OTOBO have a free plan or a free tier (6 of the 15 alternatives on this page).
What is the cheapest paid alternative to Freshservice?
Of the alternatives here that publish a price, Desk365 starts lowest, at $12/user/mo.
Why do people look for Freshservice alternatives?
No perpetual free plan; paid plans start at $19 per agent monthly; Advanced ITSM capabilities begin on higher-priced plans; Freddy AI Copilot requires an add-on, while some AI features are Enterprise-only.
How do I switch from Freshservice?
Export your data from Freshservice (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel Freshservice.
How to Switch from Freshservice
- Export your data from Freshservice (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel Freshservice.
Freshservice vs Each Alternative
| # | Tool | Free plan | Paid from | SLA management | Knowledge base | Employee portal | Asset management | Score |
|---|---|---|---|---|---|---|---|---|
| 2 | Freshservice | No | $19/user/mo | Yes | Yes | Yes | Yes | 9.2 |
| 1 | ManageEngine ServiceDesk Plus | Yes | $13/user/mo | Yes | Yes | Yes | Yes | 9.3 |
| 2 | SolarWinds Service Desk | No | $39/seat/mo | Yes | Yes | Yes | Yes | 9.1 |
| 3 | Zendesk Employee Service | No | $29/user/mo | Yes | Yes | 9.0 | ||
| 4 | GLPI | Yes | €19/user/mo | Yes | Yes | Yes | Yes | 8.9 |
| 5 | Desk365 | Yes | $12/user/mo | Yes | Yes | Yes | Yes | 8.8 |
| 6 | SysAid | No | $89/user/mo | Yes | Yes | Yes | Yes | 8.7 |
| 7 | Zammad | Yes | €7/seat/mo | Yes | Yes | Yes | 8.6 | |
| 8 | TeamDynamix ITSM | No | Yes | Yes | Yes | Yes | 8.5 | |
| 9 | InvGate Service Management | No | $500/user/yr | Yes | Yes | Yes | Yes | 8.4 |
| 10 | Alloy Navigator | No | $19/user/mo | Yes | Yes | Yes | Yes | 8.2 |
| 11 | Vivantio | No | $49/user/mo | Yes | Yes | 8.1 | ||
| 12 | Jitbit Helpdesk | No | $24/mo | Yes | Yes | Yes | Yes | 8.0 |
| 13 | OTOBO | Yes | Free | Yes | Yes | Yes | Yes | 7.8 |
| 14 | Request Tracker | Yes | Free | Yes | 7.7 | |||
| 15 | Mojo Helpdesk | No | $14/user/mo | Yes | Yes | Yes | Yes | 7.6 |
Head-to-Head
- Freshservice vs ManageEngine ServiceDesk Plus
- Freshservice vs SolarWinds Service Desk
- Freshservice vs Zendesk Employee Service
- Freshservice vs GLPI
- Freshservice vs Desk365
- Freshservice vs SysAid
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update