Mojo Helpdesk
Mojo Helpdesk: An affordable help desk with knowledge bases, SLA controls, automation, and AI assistance. Ranked #31 of 60 in IT Knowledge Base Software by our editors (5.6/10); pricing: 21-day trial; best for affordable helpdesks with basic knowledge bases.
At a glance
- Editor score5.6 / 10
- Pricing21-day trial
- Best forAffordable helpdesks with basic knowledge bases
- Free planNo
- Paid from$14/user/mo
- Founded2006 · Austin, Texas
- Facts checked23 Sep 2026
Where it wins
- Public and private searchable knowledge bases
- SLA policies, escalations, business hours, and SLA reports
- Felix AI drafts replies, summarizes threads, and recommends articles
Where it doesn't
- No free plan; paid plans start at $14 per agent monthly
- Asset management is available as an add-on
- Listed platform coverage is limited to web and API
Our verdict on Mojo Helpdesk
Mojo Helpdesk is a cloud help desk from Metadot for IT teams, schools, healthcare organizations, customer service teams, and growing businesses. It turns requests from email, web forms, portals, and chatbots into tickets, then adds routing, prioritization, workflow automation, SLA tracking, reporting, knowledge bases, and self-service portals. Its public and private searchable knowledge bases make it a fit for organizations that want an affordable helpdesk with basic knowledge management rather than a standalone documentation platform.
According to the vendor's pricing page, the Team plan costs $14 per agent per month, billed monthly, and includes unlimited tickets, email integration, a self-service knowledge base, canned responses, custom forms, and customer ticket history. Business costs $24 per agent per month and adds agent permissions, escalation rules, ticket merging, round-robin assignment, and advanced business hours. Enterprise costs $34 per agent per month and adds HIPAA compliance and a BAA, advanced reporting, a dedicated account manager, priority support, and automated exports. A 21-day free trial is available, but there is no free plan.
Mojo Helpdesk's breadth extends beyond ticketing: teams can configure conditional bots and actions, connect Email, Google Workspace, Zapier, Slack, and Microsoft 365, and use SSO with SAML, JWT, Google, Microsoft, and other identity providers. Asset inventory can link devices, software licenses, warranties, and contracts to ticket histories, although asset management is an add-on. Felix AI supports reply drafting, thread summaries, and article recommendations. The product should suit support-led teams that value SLA controls, self-service, and practical automation. Organizations seeking wider platform coverage or a deeper knowledge-base specialization should look elsewhere.
Your product? Our editors can test Mojo Helpdesk in depth and publish a review, labelled as paid · from $149/mo →
Mojo Helpdesk pricing
All 3 Mojo Helpdesk plans and prices →
Mojo Helpdesk fact sheet
| Free plan | No |
|---|---|
| Paid from | $14/user/mo |
| Internal employee portal | Not verified |
| Runbook support | Not verified |
| AI-powered search | Not verified |
| Slack access | Not verified |
| Microsoft Teams access | Not verified |
| Single sign-on | Yes |
| Free trial | 21 days · no card needed |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR, HIPAA, SSO/SAML, 2FA |
| Support | Email, Phone, Tickets, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 5 integrations: Google Workspace, Microsoft Azure, Zapier, ClassLink, Slack |
| Pricing | 21-day trial (source) |
| Website | mojohelpdesk.com |
| Facts checked | 23 Sep 2026 |
Mojo Helpdesk integrations
Mojo Helpdesk lists 5 integrations on its own site.
- Google Workspace
- Microsoft Azure
- Zapier
- ClassLink
- Slack
Alternatives to Mojo Helpdesk
- ServiceNow Knowledge ManagementA governed, AI-enabled knowledge platform for enterprise IT service organizations.9.3
- IT GlueA structured documentation hub for mature MSP operations and internal IT teams.8.8
- HuduA broad IT documentation platform for MSPs that connects knowledge, assets, passwords, and workflows.8.7
See all Mojo Helpdesk alternatives →
Also Ranked In
Mojo Helpdesk is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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