IT Glue
IT Glue: A structured documentation hub for MSPs managing assets, runbooks, passwords, and workflows. Ranked #23 of 27 in Network Documentation Software by our editors (6.6/10); pricing: Paid; best for MSPs needing structured runbooks and asset relationships.
At a glance
- Editor score6.6 / 10
- PricingPaid
- Best forMSPs needing structured runbooks and asset relationships
- Free planNo
- Founded2013 · Vancouver, British Columbia, Canada
- Facts checked20 Sep 2026
Where it wins
- Maps relationships between assets, clients, passwords, and procedures
- Includes runbooks, checklists, workflow automation, and PDF export
- Connects with PSA, RMM, productivity, and IT management tools
Where it doesn't
- No free plan is available
- A one-time onboarding fee applies
- Unlimited integrations are reserved for the Enterprise plan
Our verdict on IT Glue
IT Glue is a cloud-based documentation and knowledge-management platform for managed service providers and internal IT departments. It brings documentation, knowledge bases, passwords, procedures, checklists, assets, and client relationships into a structured workspace. Global and local search, browser access, mobile access, an internal portal, audit trails, version control, and access controls support teams that need repeatable operational information rather than a collection of disconnected files.
Its strongest fit is for MSPs managing multiple organizations and recurring service processes. Unlimited organizations and unlimited documentation are included across the Basic, Select, and Enterprise plans. Basic includes one integration, while Select includes two; Enterprise adds unlimited integrations. All three plans include single sign-on through SSO/SAML, runbooks, and an AI-powered SOP generator. The paid-only model and one-time onboarding fee make IT Glue a more deliberate purchase than a lightweight documentation tool, while pricing is shown in USD per user per month on a 36-month term and may vary by country.
The platform’s depth extends beyond documentation. Relationship mapping connects documented assets and clients, while password management, automated account backup, audit trails, version control, and access controls support operational governance. Integrations include Microsoft Teams, Slack, Microsoft 365, ConnectWise Manage, Autotask PSA, Kaseya BMS, ServiceNow, Cisco Meraki, Auvik, Intune, Datto RMM, and Ninja RMM. AI-assisted SOP generation and documentation search add workflow support, and branded portals support client collaboration. Choose IT Glue when structured relationships, runbooks, and MSP ecosystem connections matter; choose a simpler tool if you need free access or only basic note-taking.
Your product? Our editors can test IT Glue in depth and publish a review, labelled as paid · from $149/mo →
IT Glue pricing
All 3 IT Glue plans and prices →
IT Glue fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Device inventory | Not verified |
| IP address management | Not verified |
| Network diagrams | Not verified |
| Credential storage | Not verified |
| Circuit management | Not verified |
| Relationship mapping | Not verified |
| Deployment | Cloud, Mobile, Browser extension |
| Platforms | Web, Chrome extension |
| Compliance & security | SOC 2, ISO 27001, PCI DSS, SSO/SAML, 2FA |
| Support | Phone, Tickets, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 60+ integrations: Microsoft Teams, Slack, Microsoft 365, ConnectWise Manage, Autotask PSA, Kaseya BMS … See all → |
| Pricing | Paid (source) |
| Website | itglue.com |
| Facts checked | 20 Sep 2026 |
IT Glue integrations
IT Glue lists 60+ integrations on its own site — the 12 named here are the ones its pages call out.
- Microsoft Teams
- Slack
- Microsoft 365
- ConnectWise Manage
- Autotask PSA
- Kaseya BMS
- ServiceNow
- Cisco Meraki
- Auvik
- Intune
- Datto RMM
- Ninja RMM
See all IT Glue integrations →
Alternatives to IT Glue
- NetBoxA mature open-source source of truth with broad modeling, discovery, APIs, and automation.9.4
- DanbyteA broad, no-license-cost platform for documenting and monitoring network infrastructure.9.2
- NautobotA flexible, automation-focused source of truth for complex network environments.9.1
See all IT Glue alternatives →
Also Ranked In
IT Glue is ranked in 6 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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