IT Glue review
A structured documentation hub for MSPs managing assets, runbooks, passwords, and workflows.
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
IT Glue is a cloud-based documentation and knowledge-management platform for managed service providers and internal IT departments. It brings documentation, knowledge bases, passwords, procedures, checklists, assets, and client relationships into a structured workspace. Global and local search, browser access, mobile access, an internal portal, audit trails, version control, and access controls support teams that need repeatable operational information rather than a collection of disconnected files.
Its strongest fit is for MSPs managing multiple organizations and recurring service processes. Unlimited organizations and unlimited documentation are included across the Basic, Select, and Enterprise plans. Basic includes one integration, while Select includes two; Enterprise adds unlimited integrations. All three plans include single sign-on through SSO/SAML, runbooks, and an AI-powered SOP generator. The paid-only model and one-time onboarding fee make IT Glue a more deliberate purchase than a lightweight documentation tool, while pricing is shown in USD per user per month on a 36-month term and may vary by country.
The platform’s depth extends beyond documentation. Relationship mapping connects documented assets and clients, while password management, automated account backup, audit trails, version control, and access controls support operational governance. Integrations include Microsoft Teams, Slack, Microsoft 365, ConnectWise Manage, Autotask PSA, Kaseya BMS, ServiceNow, Cisco Meraki, Auvik, Intune, Datto RMM, and Ninja RMM. AI-assisted SOP generation and documentation search add workflow support, and branded portals support client collaboration. Choose IT Glue when structured relationships, runbooks, and MSP ecosystem connections matter; choose a simpler tool if you need free access or only basic note-taking.
IT Glue pros and cons
- Where it wins
- Maps relationships between assets, clients, passwords, and procedures
- Includes runbooks, checklists, workflow automation, and PDF export
- Connects with PSA, RMM, productivity, and IT management tools
- Where it doesn't
- No free plan is available
- A one-time onboarding fee applies
- Unlimited integrations are reserved for the Enterprise plan
IT Glue fact sheet, pricing and score →
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