Mojo Helpdesk review
An affordable help desk with knowledge bases, SLA controls, automation, and AI assistance.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Mojo Helpdesk is a cloud help desk from Metadot for IT teams, schools, healthcare organizations, customer service teams, and growing businesses. It turns requests from email, web forms, portals, and chatbots into tickets, then adds routing, prioritization, workflow automation, SLA tracking, reporting, knowledge bases, and self-service portals. Its public and private searchable knowledge bases make it a fit for organizations that want an affordable helpdesk with basic knowledge management rather than a standalone documentation platform.
According to the vendor's pricing page, the Team plan costs $14 per agent per month, billed monthly, and includes unlimited tickets, email integration, a self-service knowledge base, canned responses, custom forms, and customer ticket history. Business costs $24 per agent per month and adds agent permissions, escalation rules, ticket merging, round-robin assignment, and advanced business hours. Enterprise costs $34 per agent per month and adds HIPAA compliance and a BAA, advanced reporting, a dedicated account manager, priority support, and automated exports. A 21-day free trial is available, but there is no free plan.
Mojo Helpdesk's breadth extends beyond ticketing: teams can configure conditional bots and actions, connect Email, Google Workspace, Zapier, Slack, and Microsoft 365, and use SSO with SAML, JWT, Google, Microsoft, and other identity providers. Asset inventory can link devices, software licenses, warranties, and contracts to ticket histories, although asset management is an add-on. Felix AI supports reply drafting, thread summaries, and article recommendations. The product should suit support-led teams that value SLA controls, self-service, and practical automation. Organizations seeking wider platform coverage or a deeper knowledge-base specialization should look elsewhere.
Mojo Helpdesk pros and cons
- Where it wins
- Public and private searchable knowledge bases
- SLA policies, escalations, business hours, and SLA reports
- Felix AI drafts replies, summarizes threads, and recommends articles
- Where it doesn't
- No free plan; paid plans start at $14 per agent monthly
- Asset management is available as an add-on
- Listed platform coverage is limited to web and API
Mojo Helpdesk fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update