InvGate Service Management
InvGate Service Management: Incident management with broad ITSM workflows, but a paid entry point and no free plan. Ranked #24 of 30 in IT Incident Management Software by our editors (7.1/10); pricing: 30-day trial; best for ITSM buyers needing wide enterprise connectivity.
At a glance
- Editor score7.1 / 10
- Pricing30-day trial
- Best forITSM buyers needing wide enterprise connectivity
- Free planNo
- Paid from$500/user/yr
- Founded2009 · Claymont, Delaware, USA
- Facts checked23 Sep 2026
Where it wins
- Connects incident handling with SLAs, knowledge, approvals, and self-service.
- No-code workflow builder supports configurable tasks, forms, and routing.
- Offers web and mobile apps, API access, and self-hosted deployment.
Where it doesn't
- No free plan; Starter begins at $1,499 per year.
- Pro pricing is $500 per agent per year, billed annually.
- Detailed asset inventory is handled by a separate InvGate product.
Our verdict on InvGate Service Management
InvGate Service Management brings incident and service-request handling together with broader ITSM functions for teams managing internal services. Ticket management, a self-service portal, knowledge management, SLA tracking, approvals, analytics, and AI features sit in the same product. That scope suits ITSM buyers looking to connect service operations rather than adopt a ticketing tool alone. Agent and end-user mobile apps support request handling, approvals, and push notifications, while deployment options include cloud and self-hosted environments.
Workflow flexibility is a notable part of the offer. Its no-code builder supports configurable tasks, forms, routing, and approval steps, while reporting includes analytics and SLA dashboards. AI features include ticket summaries, knowledge assistance, and a virtual service agent. The integration list spans Microsoft Teams, WhatsApp, Microsoft Entra ID, Okta, LDAP, email, Jira, SAP, Workday, and others. This makes the product a fit for organizations connecting service workflows to identity, collaboration, business, and asset tools. Buyers seeking detailed asset inventory should note that this is offered through the separate InvGate Asset Management product.
According to the vendor's pricing page, Starter is a fixed $1,499 per year for five agents and includes SSO integration and AI Hub. Pro is $500 per agent per year, billed annually, with workflow builder, AI Service Agent, Microsoft Teams, and WhatsApp; Enterprise adds on-premise hosting, concurrent seats, and multiple SAML support. A 30-day trial is available, and the trial does not require a card. The product has no free plan, so teams seeking a free entry point should look elsewhere. Buyers who need connected ITSM workflows, mobile access, and deployment choice may find its paid tiers worth evaluating; smaller teams wanting basic incident tracking without a substantial annual commitment may prefer a simpler alternative.
Your product? Our editors can test InvGate Service Management in depth and publish a review, labelled as paid · from $149/mo →
InvGate Service Management pricing
All 3 InvGate Service Management plans and prices →
InvGate Service Management fact sheet
| Free plan | No |
|---|---|
| Paid from | $500/user/yr |
| On-call scheduling | Not verified |
| Escalation policies | Not verified |
| Status page | Not verified |
| Post-incident reviews | Not verified |
| Stakeholder updates | Not verified |
| ChatOps incident actions | Not verified |
| Free trial | 30 days · no card needed |
| Deployment | Cloud, Self-hosted, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, GDPR, SSO/SAML, 2FA |
| Support | Live chat, Email, Community · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 16 integrations: Microsoft Teams, WhatsApp, Microsoft Entra ID, Okta, LDAP, Email … See all → |
| Pricing | 30-day trial (source) |
| Website | invgate.com |
| Facts checked | 23 Sep 2026 |
InvGate Service Management integrations
InvGate Service Management lists 16 integrations on its own site.
- Microsoft Teams
- Microsoft Entra ID
- Okta
- LDAP
- InvGate Asset Management
- SCCM
- FileWave
- Zapier
- Jira
- SAP
- Workday
- Google Calendar
- Lansweeper
- Azure DevOps
See all InvGate Service Management integrations →
Alternatives to InvGate Service Management
- AlertOpsA broad incident response platform with strong capabilities at a low entry cost.9.4
- ilertA broad incident response platform with a genuinely capable free plan.9.3
- PagerDutyA mature incident platform with broad integrations, on-call depth, and status-page workflows.9.2
See all InvGate Service Management alternatives →
Also Ranked In
InvGate Service Management is ranked in 13 of our directories; the 6 strongest besides IT Incident Management Software.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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