InvGate Service Management review
Incident management with broad ITSM workflows, but a paid entry point and no free plan.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
InvGate Service Management brings incident and service-request handling together with broader ITSM functions for teams managing internal services. Ticket management, a self-service portal, knowledge management, SLA tracking, approvals, analytics, and AI features sit in the same product. That scope suits ITSM buyers looking to connect service operations rather than adopt a ticketing tool alone. Agent and end-user mobile apps support request handling, approvals, and push notifications, while deployment options include cloud and self-hosted environments.
Workflow flexibility is a notable part of the offer. Its no-code builder supports configurable tasks, forms, routing, and approval steps, while reporting includes analytics and SLA dashboards. AI features include ticket summaries, knowledge assistance, and a virtual service agent. The integration list spans Microsoft Teams, WhatsApp, Microsoft Entra ID, Okta, LDAP, email, Jira, SAP, Workday, and others. This makes the product a fit for organizations connecting service workflows to identity, collaboration, business, and asset tools. Buyers seeking detailed asset inventory should note that this is offered through the separate InvGate Asset Management product.
According to the vendor's pricing page, Starter is a fixed $1,499 per year for five agents and includes SSO integration and AI Hub. Pro is $500 per agent per year, billed annually, with workflow builder, AI Service Agent, Microsoft Teams, and WhatsApp; Enterprise adds on-premise hosting, concurrent seats, and multiple SAML support. A 30-day trial is available, and the trial does not require a card. The product has no free plan, so teams seeking a free entry point should look elsewhere. Buyers who need connected ITSM workflows, mobile access, and deployment choice may find its paid tiers worth evaluating; smaller teams wanting basic incident tracking without a substantial annual commitment may prefer a simpler alternative.
InvGate Service Management pros and cons
- Where it wins
- Connects incident handling with SLAs, knowledge, approvals, and self-service.
- No-code workflow builder supports configurable tasks, forms, and routing.
- Offers web and mobile apps, API access, and self-hosted deployment.
- Where it doesn't
- No free plan; Starter begins at $1,499 per year.
- Pro pricing is $500 per agent per year, billed annually.
- Detailed asset inventory is handled by a separate InvGate product.
InvGate Service Management fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update