HaloITSM
HaloITSM: A broad ITSM and ESM platform for teams that need multi-department service operations. Ranked #11 of 28 in Enterprise Service Management Software by our editors (8.2/10); pricing: 30-day trial; best for multi-department teams wanting polished ITSM.
At a glance
- Editor score8.2 / 10
- Pricing30-day trial
- Best forMulti-department teams wanting polished ITSM
- Free planNo
- Paid from£66/user/mo
- Non-IT departmentsYes
- Facts checked20 Sep 2026
Where it wins
- Covers IT, HR, Facilities, Finance, Legal and other service teams
- Includes catalogs, workflows, portals, knowledge, assets, SLAs and AI
- Supports web, iOS, Android and API access with major integrations
Where it doesn't
- The displayed £66 price is billed annually per user
- Onboarding packages are required at a bespoke cost
- Its broad feature set may exceed the needs of single-team ITSM buyers
Our verdict on HaloITSM
HaloITSM is an enterprise service management platform for IT, HR, Facilities, Finance, Legal and other service teams. It brings incident, problem and change management together with multi-department service catalogs, no-code workflows, employee self-service, knowledge management, asset management, CMDB, SLA controls, reporting and AI-assisted triage. Teams can operate separate services, forms, workflows and SLAs within one platform, while employees use a shared portal to submit requests, track tickets and find information. It is suited to organizations that want IT and business departments on a common service-management foundation.
Pricing is structured around named licensing and an enterprise package. The displayed Named licence price is £66 GBP per user per month when billed annually, with all features, modules and integrations included; end users and portal customers are free. The Halo Enterprise Package provides unlimited licences and funded implementation. A 30-day free trial is available, but there is no free plan. Onboarding packages are required at a bespoke cost, so buyers should account for implementation alongside subscription pricing. The annual Named licence is a substantial commitment for teams that only need basic ticket handling, while the enterprise package is aimed at larger deployments with broader licensing needs.
The platform’s strongest differentiator is its breadth across departments and channels. Microsoft 365, Azure AD, Microsoft Entra ID, Microsoft Teams, Slack, Jira, Salesforce and PRTG are supported integrations, while web, iOS, Android and API access extend its operating model. AI features assist with triage, classification and knowledge suggestions, and the platform also includes dashboards and escalation controls for service oversight. Choose HaloITSM when a multi-department portal, configurable workflows and shared service operations matter. Organizations seeking a narrower, lower-cost IT service desk may find its scope and implementation requirements more than they need.
Your product? Our editors can test HaloITSM in depth and publish a review, labelled as paid · from $149/mo →
HaloITSM pricing
All 2 HaloITSM plans and prices →
HaloITSM fact sheet
| Free plan | No |
|---|---|
| Paid from | £66/user/mo |
| Non-IT departments | Yes |
| Service catalog | Yes |
| Workflow automation | Yes |
| Employee portal | Yes |
| Knowledge base | Yes |
| Asset management | Yes |
| Deployment | Both |
| Free trial | 30 days · no card needed |
| Deployment | Cloud, Self-hosted |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA |
| Support | Email, Tickets, Community, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 250+ integrations: Microsoft 365, Azure AD, Microsoft Entra ID, Microsoft Teams, Slack, Jira … See all → |
| Pricing | 30-day trial (source) |
| Website | usehalo.com |
| Facts checked | 20 Sep 2026 |
HaloITSM integrations
HaloITSM lists 250+ integrations on its own site — the 8 named here are the ones its pages call out.
- Microsoft 365
- Azure AD
- Microsoft Entra ID
- Microsoft Teams
- Slack
- Jira
- Salesforce
- PRTG
See all HaloITSM integrations →
Alternatives to HaloITSM
- ServiceNow Enterprise Service ManagementA cloud platform for unifying service delivery across enterprise functions.9.4
- Ivanti Neurons for Enterprise Service ManagementA broad ESM platform for enterprises managing IT and business services together.9.2
- OpenText Service ManagementA broad ITSM and ESM platform for mature enterprises with complex service operations.9.1
See all HaloITSM alternatives →
Also Ranked In
HaloITSM is ranked in 3 of our directories.
Used HaloITSM? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used HaloITSM for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
HaloITSM is listed in our Enterprise Service Management Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/haloitsm-enterprise-service-management-platform/"><img src="https://www.itechguides.com/best/badge/haloitsm-enterprise-service-management-platform.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update