HaloITSM review
A broad ITSM and ESM platform for teams that need multi-department service operations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
HaloITSM is an enterprise service management platform for IT, HR, Facilities, Finance, Legal and other service teams. It brings incident, problem and change management together with multi-department service catalogs, no-code workflows, employee self-service, knowledge management, asset management, CMDB, SLA controls, reporting and AI-assisted triage. Teams can operate separate services, forms, workflows and SLAs within one platform, while employees use a shared portal to submit requests, track tickets and find information. It is suited to organizations that want IT and business departments on a common service-management foundation.
Pricing is structured around named licensing and an enterprise package. The displayed Named licence price is £66 GBP per user per month when billed annually, with all features, modules and integrations included; end users and portal customers are free. The Halo Enterprise Package provides unlimited licences and funded implementation. A 30-day free trial is available, but there is no free plan. Onboarding packages are required at a bespoke cost, so buyers should account for implementation alongside subscription pricing. The annual Named licence is a substantial commitment for teams that only need basic ticket handling, while the enterprise package is aimed at larger deployments with broader licensing needs.
The platform’s strongest differentiator is its breadth across departments and channels. Microsoft 365, Azure AD, Microsoft Entra ID, Microsoft Teams, Slack, Jira, Salesforce and PRTG are supported integrations, while web, iOS, Android and API access extend its operating model. AI features assist with triage, classification and knowledge suggestions, and the platform also includes dashboards and escalation controls for service oversight. Choose HaloITSM when a multi-department portal, configurable workflows and shared service operations matter. Organizations seeking a narrower, lower-cost IT service desk may find its scope and implementation requirements more than they need.
HaloITSM pros and cons
- Where it wins
- Covers IT, HR, Facilities, Finance, Legal and other service teams
- Includes catalogs, workflows, portals, knowledge, assets, SLAs and AI
- Supports web, iOS, Android and API access with major integrations
- Where it doesn't
- The displayed £66 price is billed annually per user
- Onboarding packages are required at a bespoke cost
- Its broad feature set may exceed the needs of single-team ITSM buyers
HaloITSM fact sheet, pricing and score →
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