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Head-to-head · Contact Center Analytics Software

CallMiner Eureka vs EvaluAgent

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score CallMiner Eureka #1 in Contact Center Analytics Software 9.4/10 Pricing on request ✓ 4 of 5 features Visit CallMiner
EvaluAgent #5 in Contact Center Analytics Software 8.7/10 Paid ✓ 0 of 5 features Visit EvaluAgent

CallMiner Eureka leads on 0 checks, EvaluAgent on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCallMiner Eureka · 9.4/10
  • Most featuresCallMiner Eureka · 4 of 5

CallMiner Eureka scores higher on our rubric for contact center analytics software: 9.4 against 8.7 out of 10; our editors rank them #1 and #5.

CallMiner Eureka is the better fit for large teams needing broad interaction analytics. EvaluAgent is the better fit for QA teams automating scoring and calibration.

  • CallMiner Eureka fits best

    Large teams needing broad interaction analytics

  • EvaluAgent fits best

    QA teams automating scoring and calibration

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Side by side

Feature CallMiner Eureka 9.4/10 Visit ↗ EvaluAgent 8.7/10 Visit ↗
At a glance
Editor score 9.4 8.7
Ranking #1 in Contact Center Analytics Software #5 in Contact Center Analytics Software
Best for Large teams needing broad interaction analytics QA teams automating scoring and calibration
Pricing model Paid Paid
Starting price Pricing on request —
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud, Self-hosted Cloud
Support Email, Phone, Community Email, Tickets, Docs
Compliance SOC 2, ISO 27001, PCI DSS SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 11 integrations 20 integrations
Built for Enterprise Small business, Mid-market, Enterprise
Features CallMiner Eureka 4/5 · EvaluAgent 0/5
Real-time monitoring ✓ (best) Not checked yet
Speech analytics ✓ (best) Not checked yet
Sentiment analysis ✓ (best) Not checked yet
Quality scorecards ✓ (best) Not checked yet
Service-level reporting Not checked yet Not checked yet
Specs
Data retention Not checked yet Not checked yet
Our review
Pros
  • Analyzes calls, chats, email, SMS, surveys, and social interactions
  • Combines transcription, sentiment, scoring, guidance, and journey analysis
  • Connects with 11 contact-center, CRM, cloud, and service platforms
  • Scores 100% of recorded conversations with custom scorecards
  • Combines calibration, coaching, compliance and performance workflows
  • Connects with 15 CCaaS, CRM and helpdesk platforms
Cons
  • Pricing is handled through contact sales rather than self-serve plans
  • Its wide feature set may exceed the needs of narrowly focused teams
  • Deployment requires choosing between cloud and on-premises options
  • Paid plans require a tailored quote
  • Web and API access may not suit teams seeking other deployment options
  • Its broad feature set may exceed the needs of basic QA teams
Our verdict

CallMiner Eureka is an enterprise conversation-intelligence platform for contact centers and customer-experience teams. It captures and analyzes voice and digital interactions, including calls, chats, email, SMS, surveys, and social…

Read the review →

EvaluAgent is a cloud-based contact centre quality management platform for teams evaluating human and AI-agent interactions. It automatically scores recorded conversations across voice, chat, email and other captured text channels, with…

Read the review →
  1. CallMiner EurekaContact Center Analytics Software 9.4Pricing on request
  2. EvaluAgentContact Center Analytics Software 8.7Paid

Strengths and trade-offs

  • CallMiner Eureka — where it wins

    • Analyzes calls, chats, email, SMS, surveys, and social interactions
    • Combines transcription, sentiment, scoring, guidance, and journey analysis
    • Connects with 11 contact-center, CRM, cloud, and service platforms

    Where it doesn't

    • Pricing is handled through contact sales rather than self-serve plans
    • Its wide feature set may exceed the needs of narrowly focused teams
    • Deployment requires choosing between cloud and on-premises options

  • EvaluAgent — where it wins

    • Scores 100% of recorded conversations with custom scorecards
    • Combines calibration, coaching, compliance and performance workflows
    • Connects with 15 CCaaS, CRM and helpdesk platforms

    Where it doesn't

    • Paid plans require a tailored quote
    • Web and API access may not suit teams seeking other deployment options
    • Its broad feature set may exceed the needs of basic QA teams

More comparisons

All contact center analytics software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update