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Head-to-head · Contact Center Analytics Software

Five9 Interaction Analytics vs EvaluAgent

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Five9 Interaction Analytics #2 in Contact Center Analytics Software 9.3/10 Pricing on request ✓ 4 of 5 features Visit Five9
EvaluAgent #5 in Contact Center Analytics Software 8.7/10 Paid ✓ 0 of 5 features Visit EvaluAgent

Five9 Interaction Analytics leads on 0 checks, EvaluAgent on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFive9 Interaction Analytics · 9.3/10
  • Most featuresFive9 Interaction Analytics · 4 of 5

Five9 Interaction Analytics scores higher on our rubric for contact center analytics software: 9.3 against 8.7 out of 10; our editors rank them #2 and #5.

Five9 Interaction Analytics is the better fit for multilingual omnichannel analytics teams. EvaluAgent is the better fit for QA teams automating scoring and calibration.

  • Five9 Interaction Analytics fits best

    Multilingual omnichannel analytics teams

  • EvaluAgent fits best

    QA teams automating scoring and calibration

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Side by side

Feature Five9 Interaction Analytics 9.3/10 Visit ↗ EvaluAgent 8.7/10 Visit ↗
At a glance
Editor score 9.3 8.7
Ranking #2 in Contact Center Analytics Software #5 in Contact Center Analytics Software
Best for Multilingual omnichannel analytics teams QA teams automating scoring and calibration
Pricing model Paid Paid
Starting price Pricing on request —
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud Cloud
Support Email, Phone, Community · 24/7 Email, Tickets, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 6 integrations 20 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Five9 Interaction Analytics 4/5 · EvaluAgent 0/5
Real-time monitoring ✓ (best) Not checked yet
Speech analytics ✓ (best) Not checked yet
Sentiment analysis ✓ (best) Not checked yet
Quality scorecards ✓ (best) Not checked yet
Service-level reporting Not checked yet Not checked yet
Specs
Data retention Not checked yet Not checked yet
Our review
Pros
  • Analyzes voice, email, and chat interactions in one product
  • Supports transcription and multilingual analysis across 28 languages
  • Connects with major CRM and service platforms through APIs
  • Scores 100% of recorded conversations with custom scorecards
  • Combines calibration, coaching, compliance and performance workflows
  • Connects with 15 CCaaS, CRM and helpdesk platforms
Cons
  • Pricing requires contacting Five9 for a quote
  • Its broad feature set may exceed basic transcription needs
  • Analysis depends on captured contact-center interactions
  • Paid plans require a tailored quote
  • Web and API access may not suit teams seeking other deployment options
  • Its broad feature set may exceed the needs of basic QA teams
Our verdict

Five9 Interaction Analytics is designed for contact-center teams that need insight across voice, email, and chat. It combines 100% recorded call transcription with speech and text analysis, sentiment, emotion, and acoustic analysis.…

Read the review →

EvaluAgent is a cloud-based contact centre quality management platform for teams evaluating human and AI-agent interactions. It automatically scores recorded conversations across voice, chat, email and other captured text channels, with…

Read the review →
  1. Five9 Interaction AnalyticsContact Center Analytics Software 9.3Pricing on request
  2. EvaluAgentContact Center Analytics Software 8.7Paid

Strengths and trade-offs

  • Five9 Interaction Analytics — where it wins

    • Analyzes voice, email, and chat interactions in one product
    • Supports transcription and multilingual analysis across 28 languages
    • Connects with major CRM and service platforms through APIs

    Where it doesn't

    • Pricing requires contacting Five9 for a quote
    • Its broad feature set may exceed basic transcription needs
    • Analysis depends on captured contact-center interactions

  • EvaluAgent — where it wins

    • Scores 100% of recorded conversations with custom scorecards
    • Combines calibration, coaching, compliance and performance workflows
    • Connects with 15 CCaaS, CRM and helpdesk platforms

    Where it doesn't

    • Paid plans require a tailored quote
    • Web and API access may not suit teams seeking other deployment options
    • Its broad feature set may exceed the needs of basic QA teams
  • Five9 Interaction Analytics9.3/10 · Pricing on request

    A broad analytics suite for multilingual voice, email, and chat contact centers.

    Visit Five9Full verdict →
  • EvaluAgent8.7/10 · Paid

    Automated QA, calibration and coaching for human and AI-agent interactions.

    Visit EvaluAgentFull verdict →

More comparisons

All contact center analytics software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update