Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Contact Center Analytics Software

Five9 Interaction Analytics vs MaestroQA

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Five9 Interaction Analytics #2 in Contact Center Analytics Software 9.3/10 Pricing on request ✓ 4 of 5 features Visit Five9
MaestroQA #4 in Contact Center Analytics Software 8.8/10 Pricing on request ✓ 0 of 5 features Visit MaestroQA

Five9 Interaction Analytics leads on 0 checks, MaestroQA on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFive9 Interaction Analytics · 9.3/10
  • Most featuresFive9 Interaction Analytics · 4 of 5

Five9 Interaction Analytics scores higher on our rubric for contact center analytics software: 9.3 against 8.8 out of 10; our editors rank them #2 and #4.

Five9 Interaction Analytics is the better fit for multilingual omnichannel analytics teams. MaestroQA is the better fit for teams wanting QA plus coaching workflows.

  • Five9 Interaction Analytics fits best

    Multilingual omnichannel analytics teams

  • MaestroQA fits best

    Teams wanting QA plus coaching workflows

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Five9 Interaction Analytics 9.3/10 Visit ↗ MaestroQA 8.8/10 Visit ↗
At a glance
Editor score 9.3 8.8
Ranking #2 in Contact Center Analytics Software #4 in Contact Center Analytics Software
Best for Multilingual omnichannel analytics teams Teams wanting QA plus coaching workflows
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud Cloud, Browser extension, Desktop
Support Email, Phone, Community · 24/7 Email, Live chat, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML
Integrations 6 integrations 17 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Five9 Interaction Analytics 4/5 · MaestroQA 0/5
Real-time monitoring ✓ (best) Not checked yet
Speech analytics ✓ (best) Not checked yet
Sentiment analysis ✓ (best) Not checked yet
Quality scorecards ✓ (best) Not checked yet
Service-level reporting Not checked yet Not checked yet
Specs
Data retention Not checked yet Not checked yet
Our review
Pros
  • Analyzes voice, email, and chat interactions in one product
  • Supports transcription and multilingual analysis across 28 languages
  • Connects with major CRM and service platforms through APIs
  • Scores 100% of interactions with automated quality assurance
  • Combines customizable rubrics, calibration, and coaching workflows
  • Connects QA data across helpdesk, telephony, CSAT, BI, and knowledge tools
Cons
  • Pricing requires contacting Five9 for a quote
  • Its broad feature set may exceed basic transcription needs
  • Analysis depends on captured contact-center interactions
  • Pricing requires a conversation with sales
  • Its breadth may exceed the needs of teams seeking simple QA review
  • Access is centered on web and a Chrome extension
Our verdict

Five9 Interaction Analytics is designed for contact-center teams that need insight across voice, email, and chat. It combines 100% recorded call transcription with speech and text analysis, sentiment, emotion, and acoustic analysis.…

Read the review →

MaestroQA is a cloud-based quality management platform for customer service and other customer-facing teams. It evaluates calls, chats, emails, and other interactions with automated quality assurance scoring across 100% of interactions.…

Read the review →
  1. Five9 Interaction AnalyticsContact Center Analytics Software 9.3Pricing on request
  2. MaestroQAContact Center Analytics Software 8.8Pricing on request

Strengths and trade-offs

  • Five9 Interaction Analytics — where it wins

    • Analyzes voice, email, and chat interactions in one product
    • Supports transcription and multilingual analysis across 28 languages
    • Connects with major CRM and service platforms through APIs

    Where it doesn't

    • Pricing requires contacting Five9 for a quote
    • Its broad feature set may exceed basic transcription needs
    • Analysis depends on captured contact-center interactions

  • MaestroQA — where it wins

    • Scores 100% of interactions with automated quality assurance
    • Combines customizable rubrics, calibration, and coaching workflows
    • Connects QA data across helpdesk, telephony, CSAT, BI, and knowledge tools

    Where it doesn't

    • Pricing requires a conversation with sales
    • Its breadth may exceed the needs of teams seeking simple QA review
    • Access is centered on web and a Chrome extension
  • Five9 Interaction Analytics9.3/10 · Pricing on request

    A broad analytics suite for multilingual voice, email, and chat contact centers.

    Visit Five9Full verdict →
  • MaestroQA8.8/10 · Pricing on request

    A broad QA and coaching platform for omnichannel customer service teams.

    Visit MaestroQAFull verdict →

More comparisons

All contact center analytics software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update