EvaluAgent

Paid#5 of 31 in Contact Center Analytics SoftwareCall Center Quality Management SoftwareCustomer Service QA SoftwareCustomer Interaction Analytics Software+3 more

EvaluAgent: Automated QA, calibration and coaching for human and AI-agent interactions. Ranked #5 of 31 in Contact Center Analytics Software by our editors (8.7/10); pricing: Paid; best for QA teams automating scoring and calibration.

8.7/10★★★★☆Editor score

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At a glance

• Editor score
  8.7 / 10
• Pricing
  Paid
• Best for
  QA teams automating scoring and calibration
• Founded
  2012 · Middlesbrough, Cleveland, United Kingdom
• Facts checked
  20 Sep 2026

• Where it wins

  • Scores 100% of recorded conversations with custom scorecards
  • Combines calibration, coaching, compliance and performance workflows
  • Connects with 15 CCaaS, CRM and helpdesk platforms

• Where it doesn't

  • Paid plans require a tailored quote
  • Web and API access may not suit teams seeking other deployment options
  • Its broad feature set may exceed the needs of basic QA teams

Our verdict on EvaluAgent

EvaluAgent is a cloud-based contact centre quality management platform for teams evaluating human and AI-agent interactions. It automatically scores recorded conversations across voice, chat, email and other captured text channels, with custom and blended scorecards, calibration sessions, compliance rules, coaching workflows and performance dashboards. It is aimed at contact centres that need broader QA coverage and structured agent improvement, including teams managing both traditional and AI-assisted interactions.

The published plans are organised around two tiers. AutoQM & Improvement includes voice transcription, multi-language support, automated scoring, coaching workflows, dashboards, SSO, MFA, role-based access control, onboarding and a dedicated customer success manager. AutoQM + Conversation Intelligence adds reason-for-contact and intent detection, spotlighting and summarisation, topic and theme analysis, sentiment analytics, trend tracking and predictive voice-of-customer metrics. Tailored quotes are required, so buyers should expect a sales-led purchasing process rather than a self-serve subscription path.

EvaluAgent’s main distinction is the connection between automated evaluation and improvement workflows. Teams can combine scorecards, structured calibration, compliance auto-fails, escalation workflows, performance plans and coaching in one quality programme. Its conversation intelligence features extend analysis beyond individual evaluations, while AI-agent observability and bot QA scoring support contact centres introducing automated interactions. The platform integrates with Genesys, NICE CXone, Five9, Talkdesk, Amazon Connect, Salesforce, Zendesk and other contact centre, CRM and helpdesk systems, with REST API access. It suits QA and operations teams seeking comprehensive evaluation and coaching; teams wanting only basic manual review may find its scope broader than necessary.

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EvaluAgent pricing

All 2 EvaluAgent plans and prices →

EvaluAgent fact sheet

EvaluAgent integrations

EvaluAgent lists 20 integrations on its own site.

• Genesys
• NICE CXone
• Five9
• Talkdesk
• Amazon Connect
• RingCentral
• Zoom Contact Center
• Aircall
• Salesforce
• HubSpot
• Zendesk
• Freshdesk
• Intercom
• Kustomer
• Zoho
• Assembled
• Peopleware
• OneDrive
• SFTP
• Power BI

See all EvaluAgent integrations →

Alternatives to EvaluAgent

• CallMiner EurekaA wide-ranging analytics platform for teams analyzing voice and digital interactions at scale.9.4
• Five9 Interaction AnalyticsA broad analytics suite for multilingual voice, email, and chat contact centers.9.3
• Genesys Cloud Quality ManagementA Genesys-centered suite for real-time monitoring, quality scoring and conversation analytics.9.1

See all EvaluAgent alternatives →

EvaluAgent vs the competition

• EvaluAgent vs CallMiner Eureka
• EvaluAgent vs Five9 Interaction Analytics
• EvaluAgent vs Genesys Cloud Quality Management
• EvaluAgent vs MaestroQA
• EvaluAgent vs Observe.AI Conversation Intelligence
• EvaluAgent vs Xdroid Customer Interaction Intelligence Platform

Compare EvaluAgent with any tool side by side →

Featured on iTechGuides

EvaluAgent is listed in our Contact Center Analytics Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated 7 Oct 2026 · How we research and update