The Best Call Center Quality Management Software in 2026
We researched call center quality management software from official websites, including pricing pages, plan tables, and product documentation. Products are ranked on their core quality-management job, value for money, and verified features covering evaluations, scorecards, coaching, workflows, and compliance reviews.
Our top picks
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Top ranked
EvaluAgent#1 of 249.4/10Broad automated QA coverage for teams managing human and AI-agent interactions.
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Runner-up
MaestroQA#2 of 249.3/10Deep QA, coaching, compliance, and integrations for customer service operations.
Pricing on request
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Top-ranked free plan
Voxjar#13 of 247.8/10A low-entry voice QA platform with AI scoring, coaching, and calibration workflows.
Free plan · 14-day trial
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
The full ranking 24 tools, best first
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Best forLarge teams wanting broad automated QA coverage
Broad automated QA coverage for teams managing human and AI-agent interactions.
- Calibration tools
- AI-assisted scoring
- Coaching workflows
9.4/10★★★★★Visit EvaluAgent -
Best forTeams needing deep QA and workflow integrations
Deep QA, coaching, compliance, and integrations for customer service operations.
- Calibration tools
- AI-assisted scoring
- Coaching workflows
9.3/10★★★★★Visit MaestroQA -
Best forHighly integrated omnichannel quality operations
A broad, AI-assisted QA platform for enterprises managing quality across every major channel.
- Calibration tools
- AI-assisted scoring
- Coaching workflows
9.2/10★★★★★Visit AmplifAI -
Best forTeams seeking affordable omnichannel QA
Affordable omnichannel QA with coaching, compliance, routing, and AI evaluation.
- AI-assisted scoring
- Coaching workflows
- Compliance reviews
8.9/10★★★★☆Visit TouchPoint One -
Best forEstablished teams needing full QA and coaching workflows
A mature QA and coaching suite for established contact center teams.
- Calibration tools
- AI-assisted scoring
- Coaching workflows
Pricing on request · 14-day trial Our ScorebuddyCX verdict → Visit ScorebuddyCXFor vendors Sponsor this spot · #5 · $59/mo →8.8/10★★★★☆Visit ScorebuddyCX -
Best forTeams prioritizing closed-loop coaching and compliance
A strong fit for teams linking AI scoring, compliance reviews, and coaching follow-up.
- Calibration tools
- AI-assisted scoring
- Coaching workflows
8.6/10★★★★☆Visit Abacus QMS -
Best forMature organizations needing QA benchmarking
A mature QA platform for automated scoring, benchmarking, coaching, and CX analytics.
- AI-assisted scoring
- Coaching workflows
- Compliance reviews
8.4/10★★★★☆Visit SQM CX Quality -
Best forMature teams needing multilingual AI quality analysis
A mature omnichannel QA platform combining AI scoring, calibration and coaching.
- Calibration tools
- AI-assisted scoring
- Coaching workflows
8.3/10★★★★☆Visit TELUS Digital -
Best forTechnical teams needing configurable evidence-based QA
Configurable, evidence-based QA for technical teams in regulated contact centers.
- Calibration tools
- AI-assisted scoring
- Coaching workflows
8.2/10★★★★☆Visit Primas -
Best forMature contact centers needing core QA controls
A mature QA suite for contact centers that need automated scoring and coaching controls.
- AI-assisted scoring
- Coaching workflows
- Compliance reviews
8.1/10★★★★☆Visit CallMiner -
Best forTeams combining QA with training and desktop insights
A broad QA platform combining AI scoring, coaching, training, and desktop insights.
- Calibration tools
- AI-assisted scoring
- Coaching workflows
8.0/10★★★★☆Visit OttoQA -
Best forVoice QA teams needing audit and training controls
A voice QA platform with weighted scoring, coaching workflows and audit controls.
- Calibration tools
- AI-assisted scoring
- Coaching workflows
7.9/10★★★★☆Visit QUALICORE -
Best forVoice QA teams prioritizing free access and low entry cost
A low-entry voice QA platform with AI scoring, coaching, and calibration workflows.
- Calibration tools
- AI-assisted scoring
- Coaching workflows
7.8/10★★★★☆Visit Voxjar -
Best forSmall teams that need a free starting point
A free-starting quality management platform with scorecards, coaching, dashboards, and AI.
- AI-assisted scoring
- Coaching workflows
- Compliance reviews
7.7/10★★★★☆Visit QualityDesk -
Best forTeams wanting flexible manual-to-automatic QA campaigns
Flexible QA campaigns combine automatic scoring, compliance reviews, and agent coaching.
- AI-assisted scoring
- Coaching workflows
- Compliance reviews
7.6/10★★★★☆Visit MyQM -
Best forSmall voice teams wanting packaged AI QA
A focused voice QA platform with automated scoring, coaching, and compliance workflows.
- Calibration tools
- AI-assisted scoring
- Coaching workflows
7.5/10★★★★☆Visit Call Optix -
Best forEnterprise omnichannel QA and compliance programs
Enterprise QA for omnichannel scoring, coaching, compliance, and journey analysis.
- Calibration tools
- AI-assisted scoring
- Coaching workflows
7.4/10★★★★☆Visit Observe.AI -
Best forTeams needing affordable recording plus QA
A focused call recording and QA platform with transcription, AI insights, and telephony integrations.
7.4/10★★★★☆Visit MiaRec -
Best forOrganizations preferring established manual QA workflows
A structured manual QA system for teams that prioritize review consistency over AI scoring.
- Coaching workflows
- Compliance reviews
7.3/10★★★★☆Visit ImpactCX -
Best forSmall and mid-sized teams using AI-assisted QA
A focused QA platform combining AI scoring, coaching, compliance, and calibration.
- Calibration tools
- AI-assisted scoring
- Coaching workflows
7.1/10★★★★☆Visit Enthu.AI -
Best forSupervisors needing recording and coaching tools
A broad omnichannel QA suite for supervisors who need recording, scoring, and coaching.
- AI-assisted scoring
- Coaching workflows
- Compliance reviews
6.9/10★★★☆☆Visit Click2Coach -
Best forSales-led teams adding automated conversation QA
A sales-focused platform combining conversation analysis, automated QA, and coaching.
6.8/10★★★☆☆Visit Convin -
Best forMarketing teams measuring inbound call outcomes
A strong choice for attributing inbound calls, but not a dedicated QA suite.
6.4/10★★★☆☆Visit Invoca -
Best forOrganizations linking customer feedback to quality work
A broad feedback and experience platform for organizations connecting insight to quality workflows.
6.0/10★★★☆☆Visit Medallia
No tools match those filters.
Compare at a glance
| # | Tool | Free plan | Paid from | Coaching workflows | AI-assisted scoring | Calibration tools | Compliance reviews | QA channels | Score |
|---|---|---|---|---|---|---|---|---|---|
| 1 | EvaluAgent | Yes | Yes | Yes | Yes | Omnichannel | 9.4 | ||
| 2 | MaestroQA | Yes | Yes | Yes | Yes | Omnichannel | 9.3 | ||
| 3 | AmplifAI Quality Assurance | Yes | Yes | Yes | Yes | Omnichannel | 9.2 | ||
| 4 | TouchPoint One Quality Management | No | $29.23/user/mo | Yes | Yes | Yes | Omnichannel | 8.9 | |
| 5 | ScorebuddyCX | No | Yes | Yes | Yes | Yes | Omnichannel | 8.8 | |
| 6 | Abacus QMS | Yes | Yes | Yes | Yes | Omnichannel | 8.6 | ||
| 7 | SQM CX Quality | No | Yes | Yes | Yes | Omnichannel | 8.4 | ||
| 8 | TELUS Digital Agent Quality Insights | Yes | Yes | Yes | Yes | Omnichannel | 8.3 | ||
| 9 | Primas | Yes | Yes | Yes | Yes | Omnichannel | 8.2 | ||
| 10 | CallMiner Quality Management | Yes | Yes | Yes | Omnichannel | 8.1 | |||
| 11 | OttoQA | No | $1,000 one-time | Yes | Yes | Yes | Yes | Omnichannel | 8.0 |
| 12 | QUALICORE | No | Yes | Yes | Yes | Yes | Voice | 7.9 | |
| 13 | Voxjar | Yes | $90/mo | Yes | Yes | Yes | Yes | Voice | 7.8 |
| 14 | QualityDesk | Yes | €339/mo | Yes | Yes | Yes | 7.7 | ||
| 15 | MyQM Auto QA | No | Yes | Yes | Yes | Omnichannel | 7.6 | ||
| 16 | Call Optix | No | $149/mo | Yes | Yes | Yes | Yes | Voice | 7.5 |
| 17 | Observe.AI Conversation Intelligence | No | Yes | Yes | Yes | Yes | Omnichannel | 7.4 | |
| 18 | MiaRec | No | $25/user/mo | 7.4 | |||||
| 19 | ImpactCX Manual Quality Management | No | Yes | No | Yes | Voice | 7.3 | ||
| 20 | Enthu.AI | No | Yes | Yes | Yes | Yes | Omnichannel | 7.1 | |
| 21 | Click2Coach | Yes | Yes | Yes | Omnichannel | 6.9 | |||
| 22 | Convin | 6.8 | |||||||
| 23 | Invoca | No | 6.4 | ||||||
| 24 | Medallia | 6.0 |
Head-to-head All 27 comparisons →
- EvaluAgent vs AmplifAI Quality Assurance
- EvaluAgent vs TouchPoint One Quality Management
- EvaluAgent vs ScorebuddyCX
- EvaluAgent vs Abacus QMS
- EvaluAgent vs SQM CX Quality
- EvaluAgent vs TELUS Digital Agent Quality Insights
- MaestroQA vs AmplifAI Quality Assurance
- MaestroQA vs TouchPoint One Quality Management
- MaestroQA vs ScorebuddyCX
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How we rank call center quality management software
Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update