ImpactCX Manual Quality Management
ImpactCX Manual Quality Management: A structured manual QA system for teams that prioritize review consistency over AI scoring. Ranked #19 of 24 in Call Center Quality Management Software by our editors (7.3/10); pricing: Paid; best for organizations preferring established manual QA workflows.
At a glance
- Editor score7.3 / 10
- PricingPaid
- Best forOrganizations preferring established manual QA workflows
- Free planNo
- Coaching workflowsYes
- Founded1971
- Facts checked20 Sep 2026
Where it wins
- Custom scorecards, reviewer comments, scoring, and evaluation history
- Coaching workflows, dashboards, and evaluator-consistency tracking
- Integrates with Avaya, Cisco, Mitel, RingCentral, Zoom, Teams, and Webex
Where it doesn't
- The core product does not provide AI-assisted scoring
- Synchronized audio and screen review depends on recordings being available
- There is no free plan
Our verdict on ImpactCX Manual Quality Management
ImpactCX Manual Quality Management is a quality assurance product for enterprise contact centers and employee collaboration environments. It supports manual interaction selection and review, customizable scorecards, reviewer comments, scoring, documentation, coaching feedback, evaluation history, and QA dashboards. Its focus suits organizations that want structured, human-led evaluation for compliance, training, employee development, and performance tracking.
The lineup separates recording, quality management, and AI capabilities. ImpactCX includes compliance recording, while ImpactCX QM adds quality management, rule-based workflows, search and assignment, evaluation forms, contact review, and dashboards. ImpactCX AI is listed at $18 per user per month with monthly billing and adds AI-powered quality management. ImpactCX AI+ is listed at $30 per user per month with monthly billing and includes the full AI suite. The core manual product remains the fit for teams that want reviewer-led workflows rather than AI-assisted scoring.
Its standout capability is the connection between structured evaluation and ongoing coaching. Teams can align scorecards with QA standards and business policies, document findings, track evaluation history, and use dashboards to examine QA trends and evaluator consistency. Synchronized review of recorded audio and screen activity can support deeper interaction analysis when that material is available. Integrations include Avaya Aura AES, Cisco Built-In Bridge, Mitel SRC, RingCentral, Zoom, Microsoft Teams, and Webex Calling. Choose ImpactCX Manual Quality Management for established manual QA operations; teams seeking AI-powered quality management should consider the separately listed AI tiers.
Your product? Our editors can test ImpactCX Manual Quality Management in depth and publish a review, labelled as paid · from $149/mo →
ImpactCX Manual Quality Management pricing
All 4 ImpactCX Manual Quality Management plans and prices →
ImpactCX Manual Quality Management fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Coaching workflows | Yes |
| AI-assisted scoring | No |
| Calibration tools | Not verified |
| Compliance reviews | Yes |
| QA channels | Voice |
| Included agents | Not verified |
| Deployment | Cloud, Self-hosted |
| Built for | Enterprise (editorial estimate) |
| Integrations | 100+ integrations: Avaya Aura AES, Cisco Built-In Bridge, Mitel SRC, RingCentral, Zoom, Microsoft Teams … See all → |
| Pricing | Paid (source) |
| Website | eventideicx.com |
| Facts checked | 20 Sep 2026 |
ImpactCX Manual Quality Management integrations
ImpactCX Manual Quality Management lists 100+ integrations on its own site — the 7 named here are the ones its pages call out.
- Avaya Aura AES
- Cisco Built-In Bridge
- Mitel SRC
- RingCentral
- Zoom
- Microsoft Teams
- Webex Calling
See all ImpactCX Manual Quality Management integrations →
Alternatives to ImpactCX Manual Quality Management
- EvaluAgentBroad automated QA coverage for teams managing human and AI-agent interactions.9.4
- MaestroQADeep QA, coaching, compliance, and integrations for customer service operations.9.3
- AmplifAI Quality AssuranceA broad, AI-assisted QA platform for enterprises managing quality across every major channel.9.2
See all ImpactCX Manual Quality Management alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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