AmplifAI Quality Assurance

Paid#10 of 39 in Call Center Speech Analytics SoftwareCall Center Quality Management SoftwareCustomer Service QA SoftwareCustomer Service Gamification Software

AmplifAI Quality Assurance: A broad enterprise QA platform for scoring, compliance, calibration, and coaching. Ranked #10 of 39 in Call Center Speech Analytics Software by our editors (8.3/10); pricing: Pricing on request; best for enterprise QA and compliance programs.

8.3/10★★★★☆Editor score

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AmplifAI Quality Assurance8.3 Visit AmplifAI

At a glance

• Editor score
  8.3 / 10
• Pricing
  Pricing on request
• Best for
  Enterprise QA and compliance programs
• Founded
  2018 · Plano, Texas, United States
• Facts checked
  20 Sep 2026

• Where it wins

  • Scores 100% of interactions across voice, chat, email, and more
  • Combines calibration, compliance monitoring, coaching, and appeals
  • Connects with 150+ data sources across major contact-center systems

• Where it doesn't

  • Pricing requires a contact-sales process
  • Its broad feature set may exceed focused QA needs
  • Enterprise deployment options require evaluation against internal requirements

Our verdict on AmplifAI Quality Assurance

AmplifAI Quality Assurance is a contact-center quality management product for enterprises, BPOs, QA teams, and frontline leaders. It evaluates voice, chat, email, social, survey, and AI-agent interactions, combining automated scoring with customizable evaluation forms, scorecards, compliance reviews, and quality reporting. The platform also supports cloud, private-cloud, and on-premise deployment models for organizations with different data-control requirements.

Its standout strength is the connection between quality measurement and follow-up action. AmplifAI can score 100% of interactions, apply calibration workflows for consistent grading, detect compliance auto-fails, and trigger coaching workflows from quality findings. Conversation intelligence adds sentiment, intent, and topic analysis, while dispute and appeal trails provide a record for challenged evaluations. This makes the product a strong fit for programs that need more than sampling and manual review, particularly where coaching and compliance processes must connect to QA results.

The ecosystem is another practical consideration. AmplifAI lists integrations with contact-center, CRM, workforce, and enterprise platforms including Amazon Connect, Avaya, Cisco, Five9, Genesys, NICE, Salesforce, ServiceNow, Microsoft, and Oracle, alongside integration with 150+ data sources. Pricing is handled through sales, and the product is positioned for organizations that can assess deployment, integration, and workflow requirements as part of procurement. Choose AmplifAI when omnichannel evaluation, governance, and coaching are central to the program. A narrower QA tool may be a better fit for teams seeking only basic scorecards or a simpler evaluation workflow.

Your product? Our editors can test AmplifAI Quality Assurance in depth and publish a review, labelled as paid · from $149/mo →

AmplifAI Quality Assurance pricing

AmplifAI Quality Assurance fact sheet

AmplifAI Quality Assurance integrations

AmplifAI Quality Assurance lists 150+ integrations on its own site — the 20 named here are the ones its pages call out.

• 8x8
• ADP
• Amazon Connect
• Avaya
• Calabrio
• CallMiner
• Cisco
• Five9
• Genesys
• Google Cloud
• Microsoft
• NICE
• Oracle
• Salesforce
• ServiceNow
• Talkdesk
• Twilio
• Verint
• Vonage
• Workday

See all AmplifAI Quality Assurance integrations →

Alternatives to AmplifAI Quality Assurance

• NICE Interaction AnalyticsA broad speech and text analytics suite for enterprise contact-center teams.9.3
• Verint Speech AnalyticsA mature voice-only analytics product with strong search, compliance, and GenAI tools.9.1
• OCOpenText Contact Center AnalyticsA multichannel analytics suite for enterprises that need interaction trends, sentiment, and QA support.9.0

See all AmplifAI Quality Assurance alternatives →

Featured on iTechGuides

AmplifAI Quality Assurance is listed in our Call Center Speech Analytics Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update