Call Optix
Call Optix: A focused voice QA platform with automated scoring, coaching, and compliance workflows. Ranked #14 of 24 in Call Center Quality Management Software by our editors (6.5/10); pricing: From $149/mo · 14-day trial; best for small voice teams wanting packaged AI QA.
At a glance
- Editor score6.5 / 10
- PricingFrom $149/mo · 14-day trial
- Best forSmall voice teams wanting packaged AI QA
- Free planNo
- Coaching workflowsYes
- Facts checked20 Sep 2026
Where it wins
- AI transcription, evidence-based scoring, and custom QA scorecards
- Calibration, human overrides, coaching workflows, and skill paths
- Integrations with major voice providers and CRM platforms
Where it doesn't
- Starter is limited to five agents
- No free plan; paid plans start at $149 per month
- Primarily focused on voice-call quality management
Our verdict on Call Optix
Call Optix is a call analytics and quality-management platform for support teams, contact centers, and BPOs. It transcribes calls with speaker separation, evaluates interactions against configurable QA rubrics, identifies compliance and script-adherence issues, and turns findings into coaching and follow-up workflows. Its fit is strongest for small voice teams that want packaged AI-assisted quality assurance rather than manual call sampling alone.
Published monthly plans start with Starter at $149 per month for Core Intelligence features, AI call analysis, and performance scorecards. Growth costs $599 per month and adds Advanced Intelligence, automated coaching triggers, and rollover minutes. Scale costs $1,499 per month and adds high-volume contact-center support and long-term data retention. Enterprise includes custom analysis volume, unlimited agents, and custom rollover and retention. A 14-day free trial is available, while the Starter plan is limited to five agents. The product’s standout capability is its combination of automated scoring, evidence-based evaluations, human score overrides, and AI-versus-human calibration.
Call Optix connects with voice services including Twilio, RingCentral, Aircall, JustCall, OpenPhone, CallHippo, and MyOperator, alongside CRM tools such as HubSpot, Salesforce, Zoho CRM, Pipedrive, Freshsales, Dynamics 365, Zendesk Sell, and SugarCRM. It supports web, API, and self-hosted deployment options, and also includes sentiment, predicted CSAT, escalation, and repeat-contact detection. Choose it when voice QA, compliance reviews, and coaching workflows are central requirements. Teams needing broader channel coverage than voice calls should consider a platform designed around multiple interaction channels instead.
Call Optix pricing
All 4 Call Optix plans and prices →
Call Optix fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Coaching workflows | Yes |
| AI-assisted scoring | Yes |
| Calibration tools | Yes |
| Compliance reviews | Yes |
| QA channels | Voice |
| Included agents | 5 agents |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR, HIPAA, PCI DSS |
| Support | |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 5,000+ integrations: Twilio, RingCentral, Aircall, JustCall, OpenPhone, CallHippo … See all → |
| Pricing | From $149/mo · 14-day trial (source) |
| Website | calloptix.com |
| Facts checked | 20 Sep 2026 |
Call Optix integrations
Call Optix lists 5,000+ integrations on its own site — the 18 named here are the ones its pages call out.
- Twilio
- RingCentral
- Aircall
- JustCall
- OpenPhone
- CallHippo
- MyOperator
- HubSpot
- Salesforce
- Zoho CRM
- Pipedrive
- Freshsales
- Dynamics 365
- Zendesk Sell
- SugarCRM
- Zapier
- REST API
- Webhooks
See all Call Optix integrations →
Alternatives to Call Optix
- EvaluAgentBroad automated QA coverage for teams managing human and AI-agent interactions.9.4
- MaestroQADeep QA, coaching, compliance, and integrations for customer service operations.8.2
- AmplifAI Quality AssuranceA broad, AI-assisted QA platform for enterprises managing quality across every major channel.7.7
See all Call Optix alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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