Convin
Convin: A broad conversation intelligence suite for QA-led sales coaching teams. Ranked #21 of 24 in Sales Call Tracking Software by our editors (7.1/10); pricing: Pricing on request; best for teams prioritizing QA and agent coaching.
At a glance
- Editor score7.1 / 10
- PricingPricing on request
- Best forTeams prioritizing QA and agent coaching
- Call recordingYes
- Founded2021 · Bengaluru, Karnataka, India
- Facts checked19 Sep 2026
Where it wins
- Combines recording, transcription, analysis, QA, and coaching
- Real-time guidance plus sentiment, intent, and theme tracking
- Integrates with major CRMs, dialers, meeting tools, and chat platforms
Where it doesn't
- Customized plans require a contact-sales process
- Public paid pricing is not provided for quick comparison
- Web and iOS are the listed platform options
Our verdict on Convin
Convin is an AI-backed conversation intelligence platform for sales and contact-center teams. It records conversations across dialers, video meetings, and other channels, then transcribes and analyzes them. The product is aimed at teams that need structured quality assurance, agent coaching, lead qualification, and visibility into conversation behavior. Its scope extends beyond calls to emails, chats, and messages, making it relevant for organizations managing customer interactions across several channels.
Its strongest area is the connection between conversation data and agent improvement. Convin combines sales conversation recording, call transcription, AI-powered analysis, real-time agent guidance, automated call quality assurance, conversation behavior analysis, and automated coaching. Sentiment, intent, and theme tracking add another layer for reviewing recurring customer signals. Keyword filtering and searchable transcripts support targeted review, while CRM activity and call-note updates help connect conversations with sales workflows. These features make Convin a particularly suitable choice for teams where QA programs and coaching are central operating processes.
The integration footprint supports a mixed sales and contact-center environment. Listed connections include RingCentral, Freshcaller, Dialpad, Outreach, Aircall, Zoom, Google Meet, Cisco Webex, Microsoft Teams, Salesforce, HubSpot, Freshworks, Pipedrive, Slack, and Google Chat. Pricing uses customized plans with demo-based purchasing, so buyers should expect a contact-sales process rather than a simple self-serve checkout. Convin fits teams seeking conversation intelligence across recording, coaching, QA, and CRM workflows. It is less suitable for buyers who need publicly posted plan prices or a narrowly focused call-tracking product with a simpler purchasing path.
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Convin pricing
Convin fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Call recording | Yes |
| Call transcription | Yes |
| Attribution model | Not verified |
| Campaign tracking | Yes |
| Tracked numbers | Not verified |
| Conversation intelligence | Yes |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS |
| Integrations | 15 integrations: RingCentral, Freshcaller, Dialpad, Outreach, Aircall, Zoom … |
| Pricing | Pricing on request (source) |
| Website | convin.ai |
| Facts checked | 19 Sep 2026 |
Convin integrations
Convin lists 15 integrations on its own site.
- RingCentral
- Freshcaller
- Dialpad
- Outreach
- Aircall
- Zoom
- Google Meet
- Cisco Webex
- Microsoft Teams
- Salesforce
- HubSpot
- Freshworks
- Pipedrive
- Slack
- Google Chat
Alternatives to Convin
- NimbataA flexible call-tracking suite with a free entry tier and broad attribution tools.9.4
- WhatConvertsA broad attribution platform for connecting calls and other leads to marketing activity.9.2
- CallRailEstablished call tracking with attribution, routing, recording, and AI conversation insights.9.0
Also Ranked In
Convin is ranked in 10 of our directories; the 6 strongest besides Sales Call Tracking Software.
- #16Meeting Analytics23 tools ranked
- #19Contact Center Quality Assurance Software25 tools ranked
- #19Conversational Intelligence Software25 tools ranked
- #20Sales Coaching Software26 tools ranked
- #22Call Center Quality Management Software24 tools ranked
- #22Customer Interaction Analytics Software29 tools ranked
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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