ScorebuddyCX
ScorebuddyCX: A structured QA platform with automation, coaching, compliance, and omnichannel analytics. Ranked #16 of 31 in Contact Center Analytics Software by our editors (7.6/10); pricing: Pricing on request · 14-day trial; best for structured QA and coaching programs.
At a glance
- Editor score7.6 / 10
- PricingPricing on request · 14-day trial
- Best forStructured QA and coaching programs
- Free planNo
- Founded2012 · Dublin, Ireland
- Facts checked20 Sep 2026
Where it wins
- Configurable scorecards, QA workflows, and calibration support consistent reviews
- Automated scoring, sentiment analysis, and conversation analytics expand coverage
- Coaching, compliance reporting, dashboards, and LMS tools support agent development
Where it doesn't
- Pricing requires a custom quote rather than published plan prices
- There is no free plan
- Advanced capabilities are reserved for higher-tier plans
Our verdict on ScorebuddyCX
ScorebuddyCX is a contact center quality management and CX intelligence platform for organizations that evaluate customer interactions and improve agent performance. It supports voice, chat, and email reviews with configurable scorecards, QA workflows, calibration, compliance reporting, agent dashboards, coaching plans, and learning tools. Its focus fits contact centers building a structured quality assurance program rather than teams seeking a lightweight review tool.
The three plans add capabilities by level. Foundation includes customizable scorecards, AI assistance, QA workflows, calibration, compliance reporting, and standard integrations. Accelerate adds AI auto scoring, 500 monthly AI scores, BI custom dashboards, in-app coaching, CCaaS integrations, and a dedicated client manager. Elite adds conversation analytics, 1,000 monthly AI scores, AI voice transcription, Salesforce and Open API integrations, and single sign-on. All plans require a custom quote, with flexible annual contracts available, while a 14-day free trial is offered.
ScorebuddyCX also fits contact centers with varied systems requirements. Integrations include Genesys, Intercom, Amazon Connect, Salesforce, HubSpot, NICE CXone, Zendesk, Five9, Talkdesk, and other contact-center, CRM, and helpdesk platforms. Web and API access support its platform model, while compliance reviews, audit trails, standardized coaching workflows, and an LMS extend the product beyond scoring. Organizations that need calibration, automated scoring, coaching, and compliance reporting in one program should consider it. Teams wanting transparent self-serve pricing, a free plan, or a narrower and simpler review workflow should look elsewhere.
Your product? Our editors can test ScorebuddyCX in depth and publish a review, labelled as paid · from $149/mo →
ScorebuddyCX pricing
All 3 ScorebuddyCX plans and prices →
ScorebuddyCX fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Real-time monitoring | Not verified |
| Speech analytics | Not verified |
| Sentiment analysis | Not verified |
| Quality scorecards | Not verified |
| Service-level reporting | Not verified |
| Data retention | Not verified |
| Free trial | 14 days |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, SSO/SAML |
| Support | Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 17 integrations: Genesys, Intercom, Amazon Connect, Salesforce, HubSpot, NICE CXone … See all → |
| Pricing | Pricing on request · 14-day trial (source) |
| Website | scorebuddycx.com |
| Facts checked | 20 Sep 2026 |
ScorebuddyCX integrations
ScorebuddyCX lists 17 integrations on its own site.
- Genesys
- Intercom
- Amazon Connect
- Salesforce
- HubSpot
- NICE CXone
- Assembled
- LivePerson
- Kustomer
- Freshdesk
- Zendesk
- Aircall
- Five9
- Talkdesk
- Dixa
- LiveChat
- CSV
See all ScorebuddyCX integrations →
Alternatives to ScorebuddyCX
- CallMiner EurekaA wide-ranging analytics platform for teams analyzing voice and digital interactions at scale.9.4
- Five9 Interaction AnalyticsA broad analytics suite for multilingual voice, email, and chat contact centers.9.3
- Genesys Cloud Quality ManagementA Genesys-centered suite for real-time monitoring, quality scoring and conversation analytics.9.1
See all ScorebuddyCX alternatives →
Also Ranked In
ScorebuddyCX is ranked in 5 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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