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Head-to-head · Contact Center Analytics Software

Genesys Cloud Quality Management vs SESTEK Analytics

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Genesys Cloud Quality Management #3 in Contact Center Analytics Software 9.1/10 Paid ✓ 5 of 5 features Visit Genesys
SESTEK Analytics #8 in Contact Center Analytics Software 8.4/10 Pricing on request ✓ 4 of 5 features Contact SESTEK

Genesys Cloud Quality Management leads on 0 checks, SESTEK Analytics on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGenesys Cloud Quality Management · 9.1/10
  • Most featuresGenesys Cloud Quality Management · 5 of 5

Genesys Cloud Quality Management scores higher on our rubric for contact center analytics software: 9.1 against 8.4 out of 10; our editors rank them #3 and #8.

Genesys Cloud Quality Management is the better fit for genesys-centered contact centers. SESTEK Analytics is the better fit for self-hosted teams needing deep QA analytics.

  • Genesys Cloud Quality Management fits best

    Genesys-centered contact centers

  • SESTEK Analytics fits best

    Self-hosted teams needing deep QA analytics

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Side by side

Feature Genesys Cloud Quality Management 9.1/10 Visit ↗ SESTEK Analytics 8.4/10 Visit ↗
At a glance
Editor score 9.1 8.4
Ranking #3 in Contact Center Analytics Software #8 in Contact Center Analytics Software
Best for Genesys-centered contact centers Self-hosted teams needing deep QA analytics
Pricing model Paid Paid
Starting price $75/user/mo Pricing on request
Free plan — Not checked yet
Free trial — —
Deployment Cloud Self-hosted
Support Phone, Tickets, Community, Docs Docs
Compliance SOC 2, GDPR, HIPAA, SSO/SAML, 2FA SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations 5 integrations 7 integrations
Built for Small business, Mid-market, Enterprise Enterprise
Features Genesys Cloud Quality Management 5/5 · SESTEK Analytics 4/5
Real-time monitoring ✓ ✓
Speech analytics ✓ ✓
Sentiment analysis ✓ ✓
Quality scorecards ✓ ✓
Service-level reporting ✓ (best) Not checked yet
Specs
Data retention Not checked yet Not checked yet
Our review
Pros
  • Real-time monitoring, coaching and whispering for supervisors
  • AI-assisted quality scoring with speech and text analytics
  • Recording, sentiment analysis, alerts and performance reporting
  • Analyzes voice, chat, and video with speech and acoustic signals
  • Combines automated QA, coaching, dashboards, and root-cause analysis
  • Supports API, self-hosted deployment, and seven contact-center integrations
Cons
  • Quality Management is an add-on for the CX1 plan
  • Annual pricing starts at $75 per user per month
  • The broad platform may exceed narrow quality-management needs
  • Pricing requires a contact-sales conversation
  • Self-hosted deployment is not suited to teams seeking a hosted-only option
  • Its broad feature set may exceed the needs of basic reporting teams
Our verdict

Genesys Cloud Quality Management is a contact-center quality and conversation analytics capability for supervisors, quality teams and enterprise customer-service operations. It supports live monitoring of calls and chats, voice and digital…

Read the review →

SESTEK Analytics is a contact-center analytics platform for enterprise organizations that need wider interaction coverage than sample-based review. It analyzes voice, chat, and video conversations, converting interactions into searchable…

Read the review →
  1. Genesys Cloud Quality ManagementContact Center Analytics Software 9.1Paid
  2. SESTEK AnalyticsContact Center Analytics Software 8.4Pricing on request

Strengths and trade-offs

  • Genesys Cloud Quality Management — where it wins

    • Real-time monitoring, coaching and whispering for supervisors
    • AI-assisted quality scoring with speech and text analytics
    • Recording, sentiment analysis, alerts and performance reporting

    Where it doesn't

    • Quality Management is an add-on for the CX1 plan
    • Annual pricing starts at $75 per user per month
    • The broad platform may exceed narrow quality-management needs

  • SESTEK Analytics — where it wins

    • Analyzes voice, chat, and video with speech and acoustic signals
    • Combines automated QA, coaching, dashboards, and root-cause analysis
    • Supports API, self-hosted deployment, and seven contact-center integrations

    Where it doesn't

    • Pricing requires a contact-sales conversation
    • Self-hosted deployment is not suited to teams seeking a hosted-only option
    • Its broad feature set may exceed the needs of basic reporting teams
  • Genesys Cloud Quality Management9.1/10 · Paid

    A Genesys-centered suite for real-time monitoring, quality scoring and conversation analytics.

    Visit GenesysFull verdict →
  • SESTEK Analytics8.4/10 · Pricing on request

    A broad analytics suite for teams that need deep QA, coaching, and interaction visibility.

    Contact SESTEKFull verdict →

More comparisons

All contact center analytics software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update