EvaluAgent vs SESTEK Analytics

EvaluAgent8.7Visit SESTEK Analytics8.4Visit

Higher score EvaluAgent #5 in Contact Center Analytics Software 8.7/10 Paid ✓ 0 of 5 features Visit EvaluAgent

vs

SESTEK Analytics #8 in Contact Center Analytics Software 8.4/10 Pricing on request ✓ 4 of 5 features Contact SESTEK

• EvaluAgent fits best

  QA teams automating scoring and calibration

• SESTEK Analytics fits best

  Self-hosted teams needing deep QA analytics

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Side by side

Feature	EvaluAgent 8.7/10 Visit ↗	SESTEK Analytics 8.4/10 Visit ↗
At a glance
Editor score	8.7	8.4
Ranking	#5 in Contact Center Analytics Software	#8 in Contact Center Analytics Software
Best for	QA teams automating scoring and calibration	Self-hosted teams needing deep QA analytics
Pricing model	Paid	Paid
Starting price	—	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud	Self-hosted
Support	Email, Tickets, Docs	Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations	20 integrations	7 integrations
Built for	Small business, Mid-market, Enterprise	Enterprise
Features EvaluAgent 0/5 · SESTEK Analytics 4/5
Real-time monitoring	Not checked yet	✓ (best)
Speech analytics	Not checked yet	✓ (best)
Sentiment analysis	Not checked yet	✓ (best)
Quality scorecards	Not checked yet	✓ (best)
Service-level reporting	Not checked yet	Not checked yet
Specs
Data retention	Not checked yet	Not checked yet
Our review
Pros	Scores 100% of recorded conversations with custom scorecards Combines calibration, coaching, compliance and performance workflows Connects with 15 CCaaS, CRM and helpdesk platforms	Analyzes voice, chat, and video with speech and acoustic signals Combines automated QA, coaching, dashboards, and root-cause analysis Supports API, self-hosted deployment, and seven contact-center integrations
Cons	Paid plans require a tailored quote Web and API access may not suit teams seeking other deployment options Its broad feature set may exceed the needs of basic QA teams	Pricing requires a contact-sales conversation Self-hosted deployment is not suited to teams seeking a hosted-only option Its broad feature set may exceed the needs of basic reporting teams
Our verdict	EvaluAgent is a cloud-based contact centre quality management platform for teams evaluating human and AI-agent interactions. It automatically scores recorded conversations across voice, chat, email and other captured text channels, with… Read the review →	SESTEK Analytics is a contact-center analytics platform for enterprise organizations that need wider interaction coverage than sample-based review. It analyzes voice, chat, and video conversations, converting interactions into searchable… Read the review →

Strengths and trade-offs

• EvaluAgent — where it wins

  • Scores 100% of recorded conversations with custom scorecards
  • Combines calibration, coaching, compliance and performance workflows
  • Connects with 15 CCaaS, CRM and helpdesk platforms

  Where it doesn't

  • Paid plans require a tailored quote
  • Web and API access may not suit teams seeking other deployment options
  • Its broad feature set may exceed the needs of basic QA teams

• SESTEK Analytics — where it wins

  • Analyzes voice, chat, and video with speech and acoustic signals
  • Combines automated QA, coaching, dashboards, and root-cause analysis
  • Supports API, self-hosted deployment, and seven contact-center integrations

  Where it doesn't

  • Pricing requires a contact-sales conversation
  • Self-hosted deployment is not suited to teams seeking a hosted-only option
  • Its broad feature set may exceed the needs of basic reporting teams

• EvaluAgent8.7/10 · Paid

  Automated QA, calibration and coaching for human and AI-agent interactions.

  Visit EvaluAgentFull verdict →
• SESTEK Analytics8.4/10 · Pricing on request

  A broad analytics suite for teams that need deep QA, coaching, and interaction visibility.

  Contact SESTEKFull verdict →