QEval
AI-powered quality monitoring and analytics for contact centers
At a glance
- Editor scoreNot yet scored
- PricingPricing on request
- Best forNewer teams wanting broad analytics integrations
- Real-time monitoringYes
- Founded2023 · Nacogdoches, Texas, United States
- Facts checked20 Sep 2026
Where it wins
- AI scorecards, speech analytics, sentiment, and predictive insights
- Real-time coaching with next-best-action recommendations
- Integrations across contact-center, CRM, BI, WFM, and communication systems
Where it doesn't
- Pricing requires a tailored proposal instead of published plan tiers
- Web-only platform
- Founded in 2023, with a shorter operating history than older tools
Our verdict on QEval
QEval is a web-based contact-center performance management platform from Etech’s ETS Labs division. It analyzes voice, chat, email, and messaging interactions for quality assurance, supervisors, operations executives, compliance stakeholders, and contact-center teams. Its feature set includes AI quality scoring against custom scorecards, speech and text analytics, sentiment, intent, silence and talk-over detection, compliance monitoring, redaction, performance dashboards, and predictive insights. QEval also supports real-time coaching, automated coaching assignments, and training recommendations.
Pricing is handled through a tailored proposal. According to the vendor’s pricing approach, prospects engage with Etech for a proposal rather than selecting from published plan tiers. That model may suit teams seeking a configuration aligned with their contact-center environment, workflows, and integration needs. It offers less immediate visibility for buyers comparing standardized packages or estimating costs before speaking with the vendor.
QEval’s main strength is breadth across the contact-center analytics ecosystem. Published integrations include Genesys, Five9, NICE, Avaya, Amazon Connect, Vonage, and RingCentral, alongside Salesforce, HubSpot, Dynamics 365, Pipedrive, Tableau, Power BI, Looker, and Slack. The platform combines interaction analytics with quality scorecards, service-level reporting, compliance workflows, coaching, and operational dashboards. Teams wanting broad coverage across voice and digital channels should consider QEval; organizations seeking a public, tiered pricing model or a non-web deployment should consider alternatives that fit those requirements.
QEval pricing
QEval fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Real-time monitoring | Yes |
| Speech analytics | Yes |
| Sentiment analysis | Yes |
| Quality scorecards | Yes |
| Service-level reporting | Yes |
| Data retention | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS |
| Support | Email, Phone |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 80+ integrations: Genesys, Five9, NICE, Avaya, Amazon Connect, Vonage … |
| Pricing | Pricing on request |
| Website | etechgs.com |
| Facts checked | 20 Sep 2026 |
QEval integrations
QEval lists 80+ integrations on its own site — the 18 named here are the ones its pages call out.
- Genesys
- Five9
- NICE
- Avaya
- Amazon Connect
- Vonage
- RingCentral
- Salesforce
- HubSpot
- Dynamics 365
- Pipedrive
- Tableau
- Power BI
- Looker
- Slack
- Microsoft Teams
- Twilio
- SendGrid
Alternatives to QEval
- CallMiner EurekaA wide-ranging analytics platform for teams analyzing voice and digital interactions at scale.—
- Five9 Interaction AnalyticsA broad analytics suite for multilingual voice, email, and chat contact centers.—
- Genesys Cloud Quality ManagementA Genesys-centered suite for real-time monitoring, quality scoring and conversation analytics.8.0
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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