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QEval

Paid#12 of 31 in Contact Center Analytics Software

QEval: Broad contact-center analytics with AI scoring, coaching, compliance, and integrations. Ranked #12 of 31 in Contact Center Analytics Software by our editors (8.0/10); pricing: Pricing on request; best for newer teams wanting broad analytics integrations.

8.0/10Editor score

Visit QEval

QEval8.0 Visit QEval

At a glance

Editor score
8.0 / 10
Pricing
Pricing on request
Best for
Newer teams wanting broad analytics integrations
Real-time monitoring
Yes
Founded
2023 · Nacogdoches, Texas, United States
Facts checked
20 Sep 2026

Where it wins
- AI scorecards, speech analytics, sentiment, and predictive insights
- Real-time coaching with next-best-action recommendations
- Integrations across contact-center, CRM, BI, WFM, and communication systems
Where it doesn't
- Pricing requires a tailored proposal instead of published plan tiers
- Web-only platform
- Founded in 2023, with a shorter operating history than older tools

Our verdict on QEval

QEval is a web-based contact-center performance management platform from Etech’s ETS Labs division. It analyzes voice, chat, email, and messaging interactions for quality assurance, supervisors, operations executives, compliance stakeholders, and contact-center teams. Its feature set includes AI quality scoring against custom scorecards, speech and text analytics, sentiment, intent, silence and talk-over detection, compliance monitoring, redaction, performance dashboards, and predictive insights. QEval also supports real-time coaching, automated coaching assignments, and training recommendations.

Pricing is handled through a tailored proposal. According to the vendor’s pricing approach, prospects engage with Etech for a proposal rather than selecting from published plan tiers. That model may suit teams seeking a configuration aligned with their contact-center environment, workflows, and integration needs. It offers less immediate visibility for buyers comparing standardized packages or estimating costs before speaking with the vendor.

QEval’s main strength is breadth across the contact-center analytics ecosystem. Published integrations include Genesys, Five9, NICE, Avaya, Amazon Connect, Vonage, and RingCentral, alongside Salesforce, HubSpot, Dynamics 365, Pipedrive, Tableau, Power BI, Looker, and Slack. The platform combines interaction analytics with quality scorecards, service-level reporting, compliance workflows, coaching, and operational dashboards. Teams wanting broad coverage across voice and digital channels should consider QEval; organizations seeking a public, tiered pricing model or a non-web deployment should consider alternatives that fit those requirements.

Your product? Our editors can test QEval in depth and publish a review, labelled as paid · from $149/mo →

QEval pricing

Plans Pricing on requestPaid No free plan — trial or paid only. Prices checked 20 Sep 2026.

See plans on etechgs.com

QEval fact sheet

Free plan	Not verified
Paid from	Not verified
Real-time monitoring	Yes
Speech analytics	Yes
Sentiment analysis	Yes
Quality scorecards	Yes
Service-level reporting	Yes
Data retention	Not verified
Deployment	Cloud
Platforms	Web
Compliance & security	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Support	Email, Phone
Built for	Mid-market, Enterprise (editorial estimate)
Integrations	80+ integrations: Genesys, Five9, NICE, Avaya, Amazon Connect, Vonage …
Pricing	Pricing on request
Website	etechgs.com
Facts checked	20 Sep 2026

QEval integrations

QEval lists 80+ integrations on its own site — the 18 named here are the ones its pages call out.

Genesys
Five9
NICE
Avaya
Amazon Connect
Vonage
RingCentral
Salesforce
HubSpot
Dynamics 365
Pipedrive
Tableau
Power BI
Looker
Slack
Microsoft Teams
Twilio
SendGrid

Alternatives to QEval

See all QEval alternatives →

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Featured on iTechGuides

QEval is listed in our Contact Center Analytics Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated 7 Oct 2026 · How we research and update