Best QEval Alternatives in 2026
15 contact center analytics software our editors would look at instead of QEval, in our ranking order.
QEval: Broad contact-center analytics with AI scoring, coaching, compliance, and integrations. Where it falls short: pricing requires a tailored proposal instead of published plan tiers.
Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. Scores and reviews are set by our editors and never change for payment; paid placements are marked Featured. How we rank.
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CallMiner Eureka not yet scored
Best forLarge teams needing broad interaction analytics
A wide-ranging analytics platform for teams analyzing voice and digital interactions at scale.
- Quality scorecards
- Real-time monitoring
- Speech analytics
—not yet scoredVisit CallMiner -
Five9 Interaction Analytics not yet scored
Best forMultilingual omnichannel analytics teams
A broad analytics suite for multilingual voice, email, and chat contact centers.
- Quality scorecards
- Real-time monitoring
- Speech analytics
—not yet scoredVisit Five9 -
Best forGenesys-centered contact centers
A Genesys-centered suite for real-time monitoring, quality scoring and conversation analytics.
- Service-level reporting
- Quality scorecards
- Real-time monitoring
8.0/10★★★★☆Visit Genesys -
MaestroQA not yet scored
Best forTeams wanting QA plus coaching workflows
A broad QA and coaching platform for omnichannel customer service teams.
—not yet scoredVisit MaestroQA -
Best forQA teams automating scoring and calibration
Automated QA, calibration and coaching for human and AI-agent interactions.
3.0/10★★☆☆☆Visit EvaluAgent -
Observe.AI Conversation Intelligence not yet scored
Best forOrganizations evaluating every interaction
A broad contact-center QA platform for evaluating, coaching, and connecting every interaction.
—not yet scoredVisit Observe.AI -
Xdroid Customer Interaction Intelligence Platform not yet scored
Best forOmnichannel teams needing real-time assistance
Broad omnichannel analytics with real-time assistance, coaching, and compliance controls.
- Service-level reporting
- Quality scorecards
- Real-time monitoring
—not yet scoredVisit Xdroid -
SESTEK Analytics not yet scored
Best forSelf-hosted teams needing deep QA analytics
A broad analytics suite for teams that need deep QA, coaching, and interaction visibility.
- Quality scorecards
- Real-time monitoring
- Speech analytics
—not yet scoredContact SESTEK -
Verint Interaction Analytics not yet scored
Best forMature enterprises needing interaction intelligence
A mature interaction-intelligence suite for enterprises analyzing voice and digital conversations.
- Real-time monitoring
- Speech analytics
- Sentiment analysis
—not yet scoredVisit Verint -
Level AI Contact Center Analytics not yet scored
Best forAnalytics teams needing flexible reporting
Flexible omnichannel analytics with custom reporting, AI analysis, and deployment options.
- Quality scorecards
- Real-time monitoring
- Speech analytics
—not yet scoredVisit Level AI -
Joulica Contact Center Analytics not yet scored
Best forTeams prioritizing service-level analytics
A broad analytics platform for teams that need service-level visibility across channels.
- Service-level reporting
- Real-time monitoring
- Speech analytics
—not yet scoredVisit Joulica -
Best forEnterprise quality management buyers
Enterprise-grade interaction evaluation with broad analytics, coaching, and integrations.
- Quality scorecards
- Real-time monitoring
- Speech analytics
7.2/10★★★★☆Visit NiCE -
MaxContact Conversation Analytics not yet scored
Best forTeams wanting transcript-linked QA scoring
A strong fit for teams that want transcript-linked QA and conversation intelligence.
- Service-level reporting
- Quality scorecards
- Real-time monitoring
—not yet scoredVisit MaxContact -
Best forSmall teams seeking low-cost contact analytics
Low-cost contact-center analytics with transcription, sentiment, summaries, and monitoring.
- Service-level reporting
- Real-time monitoring
- Speech analytics
7.2/10★★★★☆Visit Squaretalk -
Best forStructured QA and coaching programs
A structured QA platform with automation, coaching, compliance, and omnichannel analytics.
4.0/10★★☆☆☆Visit ScorebuddyCX
QEval Alternatives: Common Questions
What is the best alternative to QEval?
Genesys Cloud Quality Management: #3 in our Contact Center Analytics Software ranking, with an editor score of 8.0 out of 10. A Genesys-centered suite for real-time monitoring, quality scoring and conversation analytics.
What is the cheapest paid alternative to QEval?
Of the alternatives here that publish a price, Squaretalk Contact Center Analytics starts lowest, at $25/user/mo.
QEval vs Each Alternative
| # | Tool | Free plan | Paid from | Real-time monitoring | Speech analytics | Sentiment analysis | Quality scorecards | Service-level reporting | Score |
|---|---|---|---|---|---|---|---|---|---|
| not scored | QEval | — | — | Yes | Yes | Yes | Yes | Yes | — |
| not scored | CallMiner Eureka | — | — | Yes | Yes | Yes | Yes | — | — |
| not scored | Five9 Interaction Analytics | — | — | Yes | Yes | Yes | Yes | — | — |
| 3 | Genesys Cloud Quality Management | No | $75/user/mo | Yes | Yes | Yes | Yes | Yes | 8.0 |
| not scored | MaestroQA | — | — | — | — | — | — | — | — |
| 5 | EvaluAgent | — | — | — | — | — | — | — | 3.0 |
| not scored | Observe.AI Conversation Intelligence | No | — | — | — | — | — | — | — |
| not scored | Xdroid Customer Interaction Intelligence Platform | — | — | Yes | Yes | Yes | Yes | Yes | — |
| not scored | SESTEK Analytics | — | — | Yes | Yes | Yes | Yes | — | — |
| not scored | Verint Interaction Analytics | — | — | Yes | Yes | Yes | — | — | — |
| not scored | Level AI Contact Center Analytics | — | — | Yes | Yes | Yes | Yes | — | — |
| not scored | Joulica Contact Center Analytics | No | — | Yes | Yes | Yes | — | Yes | — |
| 13 | NiCE Quality Management | No | — | Yes | Yes | Yes | Yes | — | 7.2 |
| not scored | MaxContact Conversation Analytics | — | — | Yes | Yes | Yes | Yes | Yes | — |
| 15 | Squaretalk Contact Center Analytics | No | $25/user/mo | Yes | Yes | Yes | — | Yes | 7.2 |
| 16 | ScorebuddyCX | No | — | — | — | — | — | — | 4.0 |
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026