QEval review
Broad contact-center analytics with AI scoring, coaching, compliance, and integrations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
QEval is a web-based contact-center performance management platform from Etech’s ETS Labs division. It analyzes voice, chat, email, and messaging interactions for quality assurance, supervisors, operations executives, compliance stakeholders, and contact-center teams. Its feature set includes AI quality scoring against custom scorecards, speech and text analytics, sentiment, intent, silence and talk-over detection, compliance monitoring, redaction, performance dashboards, and predictive insights. QEval also supports real-time coaching, automated coaching assignments, and training recommendations.
Pricing is handled through a tailored proposal. According to the vendor’s pricing approach, prospects engage with Etech for a proposal rather than selecting from published plan tiers. That model may suit teams seeking a configuration aligned with their contact-center environment, workflows, and integration needs. It offers less immediate visibility for buyers comparing standardized packages or estimating costs before speaking with the vendor.
QEval’s main strength is breadth across the contact-center analytics ecosystem. Published integrations include Genesys, Five9, NICE, Avaya, Amazon Connect, Vonage, and RingCentral, alongside Salesforce, HubSpot, Dynamics 365, Pipedrive, Tableau, Power BI, Looker, and Slack. The platform combines interaction analytics with quality scorecards, service-level reporting, compliance workflows, coaching, and operational dashboards. Teams wanting broad coverage across voice and digital channels should consider QEval; organizations seeking a public, tiered pricing model or a non-web deployment should consider alternatives that fit those requirements.
QEval pros and cons
- Where it wins
- AI scorecards, speech analytics, sentiment, and predictive insights
- Real-time coaching with next-best-action recommendations
- Integrations across contact-center, CRM, BI, WFM, and communication systems
- Where it doesn't
- Pricing requires a tailored proposal instead of published plan tiers
- Web-only platform
- Founded in 2023, with a shorter operating history than older tools
QEval fact sheet, pricing and score →
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