CallSea
CallSea: CallSea delivers configurable recorded-call QA with clear tiered pricing and API access. Ranked #35 of 39 in Call Center Speech Analytics Software by our editors (5.8/10); pricing: Paid; best for teams needing low-complexity priced QA.
At a glance
- Editor score5.8 / 10
- PricingPaid
- Best forTeams needing low-complexity priced QA
- Free planNo
- Paid from690 PLN/mo
- Live call analysisNo
- Facts checked20 Sep 2026
Where it wins
- Transcribes and evaluates 100% of recorded calls
- Custom checklists, scoring, and critical-error detection
- Search, dashboards, reports, and API-based ingestion
Where it doesn't
- No live call analysis
- No sentiment analysis from voice tone or emotion
- Named integrations are limited to SFTP, webhooks, and REST API
Our verdict on CallSea
CallSea is a B2B SaaS platform for contact centers, sales teams, and customer-service organizations. It processes recorded calls through SFTP, webhooks, or an API, then transcribes conversations with speaker separation and evaluates them against configurable checklists, point scales, AI scoring, and critical-error rules. Its web and API access suits teams that want structured quality assurance across recorded conversations rather than live intervention.
Pricing is organized into four tiers. Start costs 690 PLN per month and includes transcription and evaluation of 100% of calls, custom checklists, point scales, AI score, critical-error detection, dashboards, agent trends, and SFTP ingestion. Pro costs 1690 PLN per month and adds daily, weekly, and monthly intelligent reports. Business costs 4990 PLN per month and adds intelligent search, webhooks, REST API access, SLA, and onboarding support. Enterprise adds customized scoring formats and implementation, plus DPA and AI Act provisions tailored to the organization. Prices are stated net of VAT, and the free package is a test pilot agreed during a demo rather than a permanent free plan.
CallSea’s strongest fit is quality management built around recorded-call review. Searchable transcripts, phrase playback, transcript quotes for critical errors, per-agent trends, scheduled email reports, and data export give supervisors several ways to inspect and share results. CallSea states that it supports 90 languages and processes data in the European Union. However, the platform does not analyze live calls or sentiment, and its models analyze transcript text rather than voice tone or emotion. Choose CallSea when configurable QA, compliance monitoring, and lower-complexity ingestion matter most; teams needing real-time coaching, emotion analysis, or a broader named integration ecosystem should consider an alternative.
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CallSea pricing
All 4 CallSea plans and prices →
CallSea fact sheet
| Free plan | No |
|---|---|
| Paid from | 690 PLN/mo |
| Live call analysis | No |
| Sentiment analysis | No |
| Compliance monitoring | Yes |
| Automatic topic detection | Not verified |
| Agent coaching tools | Not verified |
| Supported languages | 90 languages |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 3 integrations: SFTP, Webhooks, REST API See all → |
| Pricing | Paid (source) |
| Website | callsea.app |
| Facts checked | 20 Sep 2026 |
CallSea integrations
CallSea lists 3 integrations on its own site.
- SFTP
- Webhooks
- REST API
See all CallSea integrations →
Alternatives to CallSea
- NICE Interaction AnalyticsA broad speech and text analytics suite for enterprise contact-center teams.9.3
- Verint Speech AnalyticsA mature voice-only analytics product with strong search, compliance, and GenAI tools.9.1
- OpenText Contact Center AnalyticsA multichannel analytics suite for enterprises that need interaction trends, sentiment, and QA support.9.0
See all CallSea alternatives →
Also Ranked In
CallSea is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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