CallFinder
CallFinder: A focused call QA platform for transcription, scoring, compliance, and coaching. Ranked #37 of 39 in Call Center Speech Analytics Software by our editors (4.8/10); pricing: Pricing on request; best for established teams wanting traditional call QA.
At a glance
- Editor score4.8 / 10
- PricingPricing on request
- Best forEstablished teams wanting traditional call QA
- Free planNo
- Founded1990 · South Burlington, Vermont, United States
- Facts checked20 Sep 2026
Where it wins
- Automated transcription, searchable calls, and performance scorecards
- Sentiment, emotion, silence, overtalk, script, and compliance analysis
- Coaching workflows with dashboards, reports, exports, and progress tracking
Where it doesn't
- Pricing is usage-based and requires contact with sales
- The product is offered through the web platform
- There is no free plan
Our verdict on CallFinder
CallFinder is a cloud-based speech analytics platform for contact centers that need structured quality assurance across recorded calls. It transcribes calls, creates searchable transcripts, analyzes sentiment and emotion, scores agents and teams, and identifies silence and overtalk. Script and compliance scoring add review criteria for regulated or process-driven environments. The product is suited to established teams that want traditional call QA supported by automated analysis, dashboards, reports, and coaching workflows.
Pricing follows a contact-sales model and is usage-based rather than seat-based. The published pricing approach varies by monthly recording hours and does not use per-seat license costs. That structure may fit teams whose needs are closely tied to call volume, but buyers will need to discuss their recording profile with the vendor before selecting an arrangement. CallFinder is available as a web platform and has no free plan, so it is oriented toward organizations evaluating a paid operational system rather than individuals looking for a lightweight trial tool.
CallFinder’s strongest area is the connection between analysis and quality workflows. Automated scorecards, sentiment and emotion analysis, silence and overtalk detection, compliance scoring, and searchable call data give QA teams several ways to identify performance patterns. Agent coaching workflows and progress tracking extend the product beyond reporting, while telephony and call-recording integrations support call-data collection. Teams choosing CallFinder should be comfortable with a focused, web-based call QA product and a sales-led pricing process. Organizations seeking a free option or a broader platform experience should consider alternatives built around those priorities.
CallFinder pricing
CallFinder fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Live call analysis | Not verified |
| Sentiment analysis | Yes |
| Compliance monitoring | Yes |
| Automatic topic detection | Yes |
| Agent coaching tools | Yes |
| Supported languages | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2 |
| Support | Email, Phone · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Pricing | Pricing on request (source) |
| Website | mycallfinder.com |
| Facts checked | 20 Sep 2026 |
Alternatives to CallFinder
- NICE Interaction AnalyticsA broad speech and text analytics suite for enterprise contact-center teams.8.7
- Verint Speech AnalyticsA mature voice-only analytics product with strong search, compliance, and GenAI tools.8.2
- OpenText Contact Center AnalyticsA multichannel analytics suite for enterprises that need interaction trends, sentiment, and QA support.7.7
See all CallFinder alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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