Brevo Conversations review
A simple omnichannel chat option for Brevo users with free live chat and AI handoff.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Brevo Conversations is a customer communication tool for businesses that need to engage website visitors and manage support or sales conversations. It combines a website chat widget with human-agent live chat, chatbot scenarios, AI chatbot handoff, visitor activity context, conversation assignment, saved replies, statistics, mobile apps, and API access. It is best suited to Brevo users who want website and messaging conversations in one product without starting with a paid plan.
Pricing is straightforward across two published plans. The Free plan costs $0 per month and includes one Conversations user seat, live chat, and free sales features. The Pro plan costs $15 per user per month when billed monthly, includes up to 10 users, and adds additional user access for Conversations and human-agent conversations. Brevo also documents the $15 amount as the additional per-user cost for the Conversations Pro permission, while regional taxes and plan availability may vary. The free tier is a practical starting point for a single user, while teams needing broader agent access should review the Pro permissions and billing structure.
Its strongest fit is an organization already working across Brevo and a focused set of customer channels. Conversations connects with Facebook Messenger, Instagram Direct, WhatsApp, and email, and supports web, iOS, Android, and API access. Visitor online monitoring and website activity context can help agents understand conversations before responding, while assignment to agents and groups supports shared queues. The Conversations API and webhooks provide a path for programmatic connections. Choose it for simple website-plus-messaging coverage, AI-assisted routing, and mobile access; consider another live chat product if you need a wider integration ecosystem or channels beyond its listed coverage.
Brevo Conversations pros and cons
- Where it wins
- Free plan includes live chat and one Conversations user seat
- AI chatbot supports handoff to human agents
- Visitor context, assignment, statistics, and mobile apps included
- Where it doesn't
- Pro pricing adds $15 per user per month
- Named integrations focus on four messaging and email channels
- Coverage centers on website chat and messaging rather than broader channels
Brevo Conversations fact sheet, pricing and score →
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