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Head-to-head · Live Chat Software

Brevo Conversations vs Crisp

Updated Oct 2026
Both researched from official sources
6 checks side by side

Higher score Brevo Conversations #6 in Live Chat Software 8.6/10 Free plan Free plan✓ 3 of 3 features Visit Brevo

Crisp #8 in Live Chat Software 8.4/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit Crisp

Brevo Conversations leads on 1 check, Crisp on 1, and 4 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

Highest scoreBrevo Conversations · 8.6/10
Lowest starting priceBrevo Conversations · $15/user/mo
Free planboth
Free trialonly Crisp

Brevo Conversations scores higher on our rubric for live chat software: 8.6 against 8.4 out of 10; our editors rank them #6 and #8.

Brevo Conversations is cheaper to start at $15/mo against $45/mo. Crisp leads on included agent seats: 2 agents versus 1 agents.

Brevo Conversations is the better fit for brevo users needing simple omnichannel chat. Crisp is the better fit for small teams wanting a free omnichannel inbox.

Brevo Conversations fits best
Brevo users needing simple omnichannel chat
Crisp fits best
Small teams wanting a free omnichannel inbox

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Side by side

Show only differences

Feature	Brevo Conversations 8.6/10 Visit ↗	Crisp 8.4/10 Visit ↗
At a glance
Editor score	8.6	8.4
Ranking	#6 in Live Chat Software	#8 in Live Chat Software
Best for	Brevo users needing simple omnichannel chat	Small teams wanting a free omnichannel inbox
Pricing model	Free plan + paid	Free plan + paid
Starting price	$15/user/mo (best)	$45/mo
Free plan	✓	✓
Free trial	—	14 days
Deployment	Cloud, Mobile	Cloud, Desktop, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, iOS, Android
Support	Email, Tickets, Docs	Email, Live chat, Docs
Compliance	GDPR	GDPR, 2FA
Integrations	8 integrations	2,000+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features Brevo Conversations 3/3 · Crisp 3/3
Website chatbot	✓	✓
Live agent chat	✓	✓
Visitor tracking	✓	✓
Specs
Chat channels	Omnichannel	Omnichannel
Included agent seats	1 agents	2 agents (best)
Listed integrations	Not checked yet	2000 apps
Our review
Pros	Free plan includes live chat and one Conversations user seat AI chatbot supports handoff to human agents Visitor context, assignment, statistics, and mobile apps included	Free plan includes website chat, shared inbox, apps, SDKs, and two seats Omnichannel messaging covers WhatsApp, Instagram DMs, SMS, Line, and more Paid tiers add automation, AI, knowledge base, profiles, and analytics
Cons	Pro pricing adds $15 per user per month Named integrations focus on four messaging and email channels Coverage centers on website chat and messaging rather than broader channels	Paid plans begin at $45 per workspace per month Free plan is limited to two included seats Advanced capabilities require higher tiers, including Plus at $295 monthly
Our verdict	Brevo Conversations is a customer communication tool for businesses that need to engage website visitors and manage support or sales conversations. It combines a website chat widget with human-agent live chat, chatbot scenarios, AI chatbot… Read the review →	Crisp is a customer-support platform built around website chat, a shared team inbox, and conversations across email and messaging channels. It suits small teams that want to centralize customer communication without starting with a paid… Read the review →

Brevo ConversationsLive Chat Software 8.6Free plan
CrispLive Chat Software 8.4Free plan · 14-day trial

Compare the top tools in

Strengths and trade-offs

Brevo Conversations — where it wins
- Free plan includes live chat and one Conversations user seat
- AI chatbot supports handoff to human agents
- Visitor context, assignment, statistics, and mobile apps included
Where it doesn't
- Pro pricing adds $15 per user per month
- Named integrations focus on four messaging and email channels
- Coverage centers on website chat and messaging rather than broader channels
Crisp — where it wins
- Free plan includes website chat, shared inbox, apps, SDKs, and two seats
- Omnichannel messaging covers WhatsApp, Instagram DMs, SMS, Line, and more
- Paid tiers add automation, AI, knowledge base, profiles, and analytics
Where it doesn't
- Paid plans begin at $45 per workspace per month
- Free plan is limited to two included seats
- Advanced capabilities require higher tiers, including Plus at $295 monthly

Brevo Conversations8.6/10 · Free plan
A simple omnichannel chat option for Brevo users with free live chat and AI handoff.
Visit Brevo Full verdict →
Crisp8.4/10 · Free plan · 14-day trial
A capable free inbox for small teams, with paid tiers starting at $45 per workspace monthly.
Visit Crisp Full verdict →

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated 10 Oct 2026 · How we research and update