Crisp review
A capable free inbox for small teams, with paid tiers starting at $45 per workspace monthly.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Crisp is a customer-support platform built around website chat, a shared team inbox, and conversations across email and messaging channels. It suits small teams that want to centralize customer communication without starting with a paid subscription. The Free plan includes a website chat widget, shared inbox, mobile applications, chat SDKs, and two included seats. Crisp runs on web, Windows, macOS, iOS, Android, and API, giving teams several ways to manage conversations and extend the product.
Pricing is structured per workspace rather than per agent. Free includes the core chat workspace for two seats. Mini costs $45 per workspace per month and adds a shared email inbox, four seats, chat triggers, private notes, and unlimited data retention. Essentials costs $95 monthly and adds ten seats, an omnichannel inbox, workflow automation, an omnichannel AI chatbot, a knowledge base, and analytics. Plus costs $295 monthly with 20+ seats, an AI-first support suite, ticketing, 100+ integrations, white labelling, and advanced analytics. Enterprise adds dedicated onboarding, a personalized SLA, custom features, team training, and custom pricing.
Crisp’s ecosystem is a strong fit for teams handling conversations across commerce, social, CRM, and marketing tools. Integrations include WhatsApp Business, Instagram DMs, Shopify, WooCommerce, Webflow, Salesforce, HubSpot, Mailchimp, Pipedrive, Zoho, and Microsoft Dynamics 365. Its feature set also covers visitor details and live visitor visibility, customer profiles, lifecycle tracking, developer APIs, and SDKs. Choose Crisp if a free shared inbox or broad channel coverage is the priority. Consider an alternative if your team needs more than two free seats or wants advanced ticketing and analytics without moving to a higher paid tier.
Crisp pros and cons
- Where it wins
- Free plan includes website chat, shared inbox, apps, SDKs, and two seats
- Omnichannel messaging covers WhatsApp, Instagram DMs, SMS, Line, and more
- Paid tiers add automation, AI, knowledge base, profiles, and analytics
- Where it doesn't
- Paid plans begin at $45 per workspace per month
- Free plan is limited to two included seats
- Advanced capabilities require higher tiers, including Plus at $295 monthly
Crisp fact sheet, pricing and score →
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