LiveChat review
A polished live-chat suite for teams that need agents, automation, and detailed reporting.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
LiveChat is customer-service software for businesses that engage website visitors through real-time human conversations and automated assistance. Its embedded chat widget supports live-agent conversations, AI Agent automated replies, visitor activity monitoring, proactive messages, routing, chat history, rich messages, and reporting. Agents can access the service through web, Windows, macOS, iOS, and Android. It suits support and service teams that want website chat alongside messaging channels, ecommerce tools, CRM systems, help desks, and analytics platforms.
The published plans show a paid model with a 14-day free trial. Starter costs $19 per person per month with annual billing or $25 monthly, and includes Text Intelligence, tracking for up to 100 visitors, one recurring campaign, 60-day chat history, basic widget customization, and one user. Team costs $49 annually or $59 monthly per person and adds tracking for up to 400 visitors, unlimited campaigns and chat history, full widget customization, basic reporting, and unlimited users. Business costs $79 annually or $89 monthly per person and adds tracking for up to 1000 visitors, a work scheduler, staffing prediction, on-demand reporting, advanced reporting, and agent performance features. Enterprise has custom pricing and a custom number of users.
LiveChat’s integration coverage supports common website builders and commerce platforms, including WordPress, Squarespace, Wix, Webflow, Shopify, WooCommerce, and BigCommerce. It also connects with WhatsApp, Facebook Messenger, Apple Messages for Business, Mailchimp, HubSpot, Salesforce, Zendesk, and Google Analytics. AI-assisted reply suggestions, summaries, and tag suggestions complement automated replies, while rich messages support product cards, quick replies, files, and actions. Teams wanting visitor monitoring, multiple messaging connections, and reporting should consider LiveChat; smaller teams seeking a free option or a simpler chat tool should look elsewhere.
LiveChat pros and cons
- Where it wins
- Combines live-agent chat, AI replies, routing, and proactive messaging
- Tracks visitors and reports on chats, satisfaction, campaigns, sales, and agents
- Connects with ecommerce, CRM, help desk, messaging, and analytics tools
- Where it doesn't
- There is no free plan
- Starter limits tracking to 100 visitors and includes one recurring campaign
- Advanced staffing and reporting features begin with the Business plan
LiveChat fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update