Chatbase
Chatbase: A multichannel AI agent platform with a free tier and extensive support workflows. Ranked #21 of 257 in Chatbot Builders by our editors (7.3/10); pricing: Free plan · 7-day trial; best for broad-channel AI support with a free entry tier.
At a glance
- Editor score7.3 / 10
- PricingFree plan · 7-day trial
- Best forBroad-channel AI support with a free entry tier
- Free planYes
- Paid from$40/mo
- Deployment channelsMultichannel
- Facts checked20 Sep 2026
Where it wins
- Trains agents on documents, websites, databases, FAQs, and support tickets
- Deploys across web, email, messaging, Slack, Shopify, phone, and telephony
- Combines analytics, lead capture, actions, and human escalation
Where it doesn't
- Paid plans start at $40 per month
- Usage is measured in message credits rather than conversation limits
- Does not include a full visual drag-and-drop conversation designer
Our verdict on Chatbase
Chatbase is a hosted AI agent platform for customer-facing support, sales, and product guidance. It suits teams that want to train agents on documents, websites, databases, FAQs, Notion pages, and support tickets, then define behavior with plain-language roles, tone, procedures, and guardrails. Agents can answer questions, run actions, capture leads, and escalate conversations to human agents with conversation context. A free plan and a 7-day free trial make it suitable for early evaluation, while the platform also supports larger support and sales operations.
Pricing scales through five plans. Free costs $0 per month and includes 50 message credits per month, 1 member, and limited access to models. Hobby costs $40 per month with 700 message credits, 2 members, integrations, basic analytics, and attachments. Standard costs $150 per month and adds 4,000 message credits, 3 members, Helpdesk, voice, telephony, and outbound campaigns. Pro costs $500 per month with 15,000 message credits, 5 members, advanced analytics, source suggestions, and tickets as a source. Enterprise adds higher limits, flexible billing, custom roles and permissions, SSO, white-labeling, and audit logs. The paid tiers therefore separate basic deployment from larger usage, analytics, voice, outbound work, and administration.
Chatbase’s channel and integration coverage is a central strength. Website teams can embed a JavaScript chat widget, while deployments can extend to email, Meta apps, Shopify, phone, Slack, WhatsApp, and other channels. Integrations include Stripe, Zendesk, Salesforce, Intercom, HubSpot, Zoho Desk, Freshdesk, Help Scout, Gorgias, Odoo, Sunshine, Zapier, Twilio, Shopify, and Slack. Analytics cover conversations, resolution rates, topics, sentiment, and escalations, and connected helpdesk platforms support human handoff. Choose Chatbase for multichannel support with knowledge, actions, and escalation workflows; choose an alternative if a visual conversation designer is central to the project.
Your product? Our editors can test Chatbase in depth and publish a review, labelled as paid · from $149/mo →
Chatbase pricing
All 5 Chatbase plans and prices →
Chatbase fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $40/mo |
| Deployment channels | Multichannel |
| Visual flow builder | No |
| AI bot generation | Not verified |
| Knowledge-base answers | Yes |
| Human handoff | Yes |
| Included conversations | Not verified |
| Free trial | 7 days |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR, HIPAA |
| Support | Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 20 integrations: Stripe, Zendesk, Salesforce, Intercom, HubSpot, Zoho Desk … |
| Pricing | Free plan · 7-day trial (source) |
| Website | chatbase.co |
| Facts checked | 20 Sep 2026 |
Chatbase integrations
Chatbase lists 20 integrations on its own site.
- Stripe
- Zendesk
- Salesforce
- Intercom
- HubSpot
- Zoho Desk
- Freshdesk
- Help Scout
- Gorgias
- Odoo
- Sunshine
- Zapier
- Twilio
- Shopify
- Slack
- Messenger
- Calendly
- WordPress
Alternatives to Chatbase
- IBM watsonx AssistantA multichannel IBM chatbot platform with visual flows, AI search and human escalation.9.4
- LivePerson Conversational CloudA mature platform for brands combining AI agents, messaging, voice, and human support.9.3
- Oracle Digital AssistantA broad enterprise assistant platform for Oracle-centered teams.9.2
See all Chatbase alternatives →
Also Ranked In
Chatbase is ranked in 9 of our directories; the 6 strongest besides Chatbot Builders.
Used Chatbase? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Chatbase for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Chatbase is listed in our Chatbot Builders directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/chatbase/"><img src="https://www.itechguides.com/best/badge/chatbase.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update