Chatbase review
A multichannel AI agent platform with a free tier and extensive support workflows.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Chatbase is a hosted AI agent platform for customer-facing support, sales, and product guidance. It suits teams that want to train agents on documents, websites, databases, FAQs, Notion pages, and support tickets, then define behavior with plain-language roles, tone, procedures, and guardrails. Agents can answer questions, run actions, capture leads, and escalate conversations to human agents with conversation context. A free plan and a 7-day free trial make it suitable for early evaluation, while the platform also supports larger support and sales operations.
Pricing scales through five plans. Free costs $0 per month and includes 50 message credits per month, 1 member, and limited access to models. Hobby costs $40 per month with 700 message credits, 2 members, integrations, basic analytics, and attachments. Standard costs $150 per month and adds 4,000 message credits, 3 members, Helpdesk, voice, telephony, and outbound campaigns. Pro costs $500 per month with 15,000 message credits, 5 members, advanced analytics, source suggestions, and tickets as a source. Enterprise adds higher limits, flexible billing, custom roles and permissions, SSO, white-labeling, and audit logs. The paid tiers therefore separate basic deployment from larger usage, analytics, voice, outbound work, and administration.
Chatbase’s channel and integration coverage is a central strength. Website teams can embed a JavaScript chat widget, while deployments can extend to email, Meta apps, Shopify, phone, Slack, WhatsApp, and other channels. Integrations include Stripe, Zendesk, Salesforce, Intercom, HubSpot, Zoho Desk, Freshdesk, Help Scout, Gorgias, Odoo, Sunshine, Zapier, Twilio, Shopify, and Slack. Analytics cover conversations, resolution rates, topics, sentiment, and escalations, and connected helpdesk platforms support human handoff. Choose Chatbase for multichannel support with knowledge, actions, and escalation workflows; choose an alternative if a visual conversation designer is central to the project.
Chatbase pros and cons
- Where it wins
- Trains agents on documents, websites, databases, FAQs, and support tickets
- Deploys across web, email, messaging, Slack, Shopify, phone, and telephony
- Combines analytics, lead capture, actions, and human escalation
- Where it doesn't
- Paid plans start at $40 per month
- Usage is measured in message credits rather than conversation limits
- Does not include a full visual drag-and-drop conversation designer
Chatbase fact sheet, pricing and score →
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