LivePerson Conversation Builder
LivePerson Conversation Builder: A mature enterprise chatbot builder with multichannel flows, AI, analytics, and human handoff. Ranked #7 of 257 in Chatbot Builders by our editors (8.8/10); pricing: Pricing on request; best for established enterprises needing guided conversation design.
At a glance
- Editor score8.8 / 10
- PricingPricing on request
- Best forEstablished enterprises needing guided conversation design
- Free planNo
- Deployment channelsMultichannel
- Founded1995
- Facts checked22 Sep 2026
Where it wins
- Point-and-click builder with guided creation and prebuilt templates
- Reusable flows, business-system integrations, and multichannel deployment
- KnowledgeAI, generative answers, analytics, and human-agent transfers
Where it doesn't
- Pricing requires a sales conversation and published plan amounts are not shown
- The platform is focused on enterprise conversation operations rather than open source
- Advanced capabilities are grouped into higher tiers such as Silver and Gold
Our verdict on LivePerson Conversation Builder
LivePerson Conversation Builder is a cloud-based chatbot development tool for enterprises and other organizations creating automated customer conversations. Its point-and-click interface, guided assistant, prebuilt templates, and reusable flows support teams that need structured conversation design across consumer messaging channels. The product is accessed through LivePerson’s Conversational Cloud platform and supports transfers to human agents when automation should give way to live assistance.
Its strongest fit is a business environment with several systems and knowledge sources to connect. Integrations cover CRM systems, scheduling tools, order and inventory systems, payment platforms, external APIs, and knowledge bases. KnowledgeAI supports knowledge-base integrations, while generative-AI-enriched answers extend automated responses. The platform also provides Meaningful Automated Conversation Score analysis for identifying bot failures, giving teams an analytics angle beyond conversation construction. Organizations that need a focused chatbot builder without business-system connectivity may find this breadth unnecessary.
The published plans are organized by capability. Bronze includes a messaging-first workspace, agent and supervisor experience, and administrative experience. Silver adds intelligent automation, Conversation Builder, and KnowledgeAI. Gold adds advanced analytics, generative AI, and enhanced personalization. According to the vendor’s pricing presentation, the plans require a quote, and there is no free plan. That structure suits established enterprises evaluating a broader conversational platform and allocating budget by operational needs. Smaller teams seeking transparent self-serve pricing, a free starting tier, or an open-source builder should consider alternatives instead.
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LivePerson Conversation Builder pricing
All 3 LivePerson Conversation Builder plans and prices →
LivePerson Conversation Builder fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Deployment channels | Multichannel |
| Visual flow builder | Yes |
| AI bot generation | Yes |
| Knowledge-base answers | Yes |
| Human handoff | Yes |
| Included conversations | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS |
| Support | Email, Live chat, Tickets, Docs · 24/7 |
| Built for | Enterprise (editorial estimate) |
| Integrations | 6 integrations: CRM systems, scheduling tools, order and inventory systems, payment platforms, external APIs, knowledge bases |
| Pricing | Pricing on request (source) |
| Website | liveperson.com |
| Facts checked | 22 Sep 2026 |
LivePerson Conversation Builder integrations
LivePerson Conversation Builder lists 6 integrations on its own site.
- CRM systems
- scheduling tools
- order and inventory systems
- payment platforms
- external APIs
- knowledge bases
Alternatives to LivePerson Conversation Builder
- IBM watsonx AssistantA multichannel IBM chatbot platform with visual flows, AI search and human escalation.9.4
- LivePerson Conversational CloudA mature platform for brands combining AI agents, messaging, voice, and human support.9.3
- Oracle Digital AssistantA broad enterprise assistant platform for Oracle-centered teams.9.2
See all LivePerson Conversation Builder alternatives →
LivePerson Conversation Builder vs the competition
- LivePerson Conversation Builder vs IBM watsonx Assistant
- LivePerson Conversation Builder vs LivePerson Conversational Cloud
- LivePerson Conversation Builder vs Oracle Digital Assistant
- LivePerson Conversation Builder vs Amazon Lex
- LivePerson Conversation Builder vs Verint Intelligent Virtual Assistant
- LivePerson Conversation Builder vs Chatlayer by Sinch
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Also Ranked In
LivePerson Conversation Builder is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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