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Head-to-head · Chatbot Builders

LivePerson Conversational Cloud vs LivePerson Conversation Builder

  • Updated Nov 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score LivePerson Conversational Cloud #2 in Chatbot Builders 9.3/10 Pricing on request ✓ 1 of 4 features Visit LivePerson
LivePerson Conversation Builder #7 in Chatbot Builders 8.8/10 Pricing on request ✓ 4 of 4 features Visit LivePerson

LivePerson Conversational Cloud leads on 0 checks, LivePerson Conversation Builder on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreLivePerson Conversational Cloud · 9.3/10
  • Most featuresLivePerson Conversation Builder · 4 of 4

LivePerson Conversational Cloud scores higher on our rubric for chatbot builders: 9.3 against 8.8 out of 10; our editors rank them #2 and #7.

LivePerson Conversational Cloud is the better fit for mature brands combining messaging, voice, and agents. LivePerson Conversation Builder is the better fit for established enterprises needing guided conversation design.

  • LivePerson Conversational Cloud fits best

    Mature brands combining messaging, voice, and agents

  • LivePerson Conversation Builder fits best

    Established enterprises needing guided conversation design

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature LivePerson Conversational Cloud 9.3/10 Visit ↗ LivePerson Conversation Builder 8.8/10 Visit ↗
At a glance
Editor score 9.3 8.8
Ranking #2 in Chatbot Builders #7 in Chatbot Builders
Best for Mature brands combining messaging, voice, and agents Established enterprises needing guided conversation design
Pricing model Paid Paid
Starting price — —
Free plan Not checked yet —
Free trial — —
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Support Community, Docs Email, Live chat, Tickets, Docs · 24/7
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations 9 integrations 6 integrations
Built for Enterprise Enterprise
Features LivePerson Conversational Cloud 1/4 · LivePerson Conversation Builder 4/4
Visual flow builder Not checked yet ✓ (best)
AI bot generation Not checked yet ✓ (best)
Knowledge-base answers Not checked yet ✓ (best)
Human handoff ✓ ✓
Specs
Deployment channels Not checked yet Multichannel
Included conversations Not checked yet Not checked yet
Our review
Pros
  • Supports messaging, voice, SMS, email, and major social channels
  • Combines AI agents, bot flows, routing, and human handoff
  • Offers analytics, workflows, APIs, SDKs, and enterprise integrations
  • Point-and-click builder with guided creation and prebuilt templates
  • Reusable flows, business-system integrations, and multichannel deployment
  • KnowledgeAI, generative answers, analytics, and human-agent transfers
Cons
  • Its broad channel and workflow scope may exceed simpler chatbot needs
  • Advanced capabilities are distributed across multiple plan tiers
  • Designed for enterprise engagement rather than lightweight bot deployment
  • Pricing requires a sales conversation and published plan amounts are not shown
  • The platform is focused on enterprise conversation operations rather than open source
  • Advanced capabilities are grouped into higher tiers such as Silver and Gold
Our verdict

LivePerson Conversational Cloud is an enterprise conversational AI and customer-engagement platform for brands and contact centers. It brings together AI agents for messaging and voice, automated bot flows, human-agent workspaces, routing,…

Read the review →

LivePerson Conversation Builder is a cloud-based chatbot development tool for enterprises and other organizations creating automated customer conversations. Its point-and-click interface, guided assistant, prebuilt templates, and reusable…

Read the review →
  1. LivePerson Conversational CloudChatbot Builders 9.3Pricing on request
  2. LivePerson Conversation BuilderChatbot Builders 8.8Pricing on request

Strengths and trade-offs

  • LivePerson Conversational Cloud — where it wins

    • Supports messaging, voice, SMS, email, and major social channels
    • Combines AI agents, bot flows, routing, and human handoff
    • Offers analytics, workflows, APIs, SDKs, and enterprise integrations

    Where it doesn't

    • Its broad channel and workflow scope may exceed simpler chatbot needs
    • Advanced capabilities are distributed across multiple plan tiers
    • Designed for enterprise engagement rather than lightweight bot deployment

  • LivePerson Conversation Builder — where it wins

    • Point-and-click builder with guided creation and prebuilt templates
    • Reusable flows, business-system integrations, and multichannel deployment
    • KnowledgeAI, generative answers, analytics, and human-agent transfers

    Where it doesn't

    • Pricing requires a sales conversation and published plan amounts are not shown
    • The platform is focused on enterprise conversation operations rather than open source
    • Advanced capabilities are grouped into higher tiers such as Silver and Gold
  • LivePerson Conversational Cloud9.3/10 · Pricing on request

    A mature platform for brands combining AI agents, messaging, voice, and human support.

    Visit LivePersonFull verdict →
  • LivePerson Conversation Builder8.8/10 · Pricing on request

    A mature enterprise chatbot builder with multichannel flows, AI, analytics, and human handoff.

    Visit LivePersonFull verdict →

More comparisons

All chatbot builders comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update