LivePerson Conversation Builder review
A mature enterprise chatbot builder with multichannel flows, AI, analytics, and human handoff.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
LivePerson Conversation Builder is a cloud-based chatbot development tool for enterprises and other organizations creating automated customer conversations. Its point-and-click interface, guided assistant, prebuilt templates, and reusable flows support teams that need structured conversation design across consumer messaging channels. The product is accessed through LivePerson’s Conversational Cloud platform and supports transfers to human agents when automation should give way to live assistance.
Its strongest fit is a business environment with several systems and knowledge sources to connect. Integrations cover CRM systems, scheduling tools, order and inventory systems, payment platforms, external APIs, and knowledge bases. KnowledgeAI supports knowledge-base integrations, while generative-AI-enriched answers extend automated responses. The platform also provides Meaningful Automated Conversation Score analysis for identifying bot failures, giving teams an analytics angle beyond conversation construction. Organizations that need a focused chatbot builder without business-system connectivity may find this breadth unnecessary.
The published plans are organized by capability. Bronze includes a messaging-first workspace, agent and supervisor experience, and administrative experience. Silver adds intelligent automation, Conversation Builder, and KnowledgeAI. Gold adds advanced analytics, generative AI, and enhanced personalization. According to the vendor’s pricing presentation, the plans require a quote, and there is no free plan. That structure suits established enterprises evaluating a broader conversational platform and allocating budget by operational needs. Smaller teams seeking transparent self-serve pricing, a free starting tier, or an open-source builder should consider alternatives instead.
LivePerson Conversation Builder pros and cons
- Where it wins
- Point-and-click builder with guided creation and prebuilt templates
- Reusable flows, business-system integrations, and multichannel deployment
- KnowledgeAI, generative answers, analytics, and human-agent transfers
- Where it doesn't
- Pricing requires a sales conversation and published plan amounts are not shown
- The platform is focused on enterprise conversation operations rather than open source
- Advanced capabilities are grouped into higher tiers such as Silver and Gold
LivePerson Conversation Builder fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update