Celetel
Celetel: A broad omnichannel chatbot platform for Indian businesses automating support, sales, and messaging. Ranked #31 of 257 in Chatbot Builders by our editors (6.2/10); pricing: 14-day trial; best for indian businesses needing omnichannel AI automation.
At a glance
- Editor score6.2 / 10
- Pricing14-day trial
- Best forIndian businesses needing omnichannel AI automation
- Free planNo
- Paid from₹1,599/mo
- Deployment channelsMultichannel
- Facts checked21 Sep 2026
Where it wins
- Deploys AI agents across WhatsApp, RCS, web chat, and voice
- Builds workflows visually and trains knowledge bases from documents and URLs
- Connects CRM, commerce, support, payment, and automation tools
Where it doesn't
- No free plan; access begins with a paid Starter subscription
- Channel message usage is billed separately from the subscription
- Role-based access and premium onboarding start at the Business plan
Our verdict on Celetel
Celetel is a business messaging and chatbot platform for teams that need automated customer conversations across WhatsApp, RCS, SMS, voice, and web chat. Its AI agents support customer support, lead generation, sales, and transactional workflows, while human handoff routes conversations to live agents when automation should give way to staff. A drag-and-drop conversation builder and knowledge-base training from documents, FAQs, URLs, and business information make it suitable for businesses that want to create and manage workflows without relying entirely on custom development.
Pricing is organized into four tiers. Starter costs ₹1,599 per month and includes WhatsApp Business API, SMS and RCS channels, campaign and template management, API access, and basic analytics. Growth costs ₹2,999 per month and adds Meta Flows, campaign scheduling, webhooks, advanced analytics, and click tracking. Business costs ₹5,999 per month and adds role-based access, a dedicated account manager, premium onboarding, custom API integrations, and advanced reporting. Enterprise adds unlimited team members, unlimited WhatsApp numbers, dedicated infrastructure, white-label deployment, and enterprise APIs. A 14-day free trial is available, while channel message usage is billed separately.
Celetel’s main advantage is breadth: teams can combine a unified omnichannel inbox, routing, conversation history, broadcasts, scheduling, delivery and agent analytics, REST APIs, and webhooks in one platform. Integrations include Salesforce, HubSpot, Zoho CRM, Freshdesk, Zendesk, Shopify, WooCommerce, Razorpay, PayU, Stripe, Zapier, Make, Google Sheets, Notion, and Slack. Businesses seeking a single system for AI automation and multichannel engagement should consider it. Teams wanting a free plan, a narrowly focused chatbot builder, or subscription pricing that includes channel usage may prefer an alternative.
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Celetel pricing
All 4 Celetel plans and prices →
Celetel fact sheet
| Free plan | No |
|---|---|
| Paid from | ₹1,599/mo |
| Deployment channels | Multichannel |
| Visual flow builder | Yes |
| AI bot generation | Yes |
| Knowledge-base answers | Yes |
| Human handoff | Yes |
| Included conversations | Not verified |
| Free trial | 14 days · no card needed |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, SSO/SAML |
| Support | Email · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 50+ integrations: Salesforce, HubSpot, Zoho CRM, Freshdesk, Zendesk, Shopify … |
| Pricing | 14-day trial (source) |
| Website | celetel.com |
| Facts checked | 21 Sep 2026 |
Celetel integrations
Celetel lists 50+ integrations on its own site — the 20 named here are the ones its pages call out.
- Salesforce
- HubSpot
- Zoho CRM
- Freshdesk
- Zendesk
- Shopify
- WooCommerce
- Razorpay
- PayU
- Stripe
- Zapier
- Make
- Google Sheets
- Notion
- Slack
- Meta Ads
- Google Ads
- Twilio
- AWS
Alternatives to Celetel
- IBM watsonx AssistantA multichannel IBM chatbot platform with visual flows, AI search and human escalation.9.4
- LivePerson Conversational CloudA mature platform for brands combining AI agents, messaging, voice, and human support.9.3
- Oracle Digital AssistantA broad enterprise assistant platform for Oracle-centered teams.9.2
See all Celetel alternatives →
Also Ranked In
Celetel is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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