Verint Intelligent Virtual Assistant
Verint Intelligent Virtual Assistant: An enterprise IVA platform for automated, grounded, and agent-assisted customer service. Ranked #6 of 257 in Chatbot Builders by our editors (8.9/10); pricing: Pricing on request; best for enterprise teams needing end-to-end virtual assistants.
At a glance
- Editor score8.9 / 10
- PricingPricing on request
- Best forEnterprise teams needing end-to-end virtual assistants
- Deployment channelsMultichannel
- Founded1994 · Melville, New York, United States
- Facts checked22 Sep 2026
Where it wins
- Low-code workflow builder supports conversational and agentic AI
- Completes transactions across voice and digital channels
- Knowledge grounding, handoff, analytics, and multilingual deployment
Where it doesn't
- Cloud deployment may not suit teams requiring other deployment models
- Enterprise-oriented capabilities can exceed narrower chatbot needs
- Pricing requires a sales conversation rather than a published plan
Our verdict on Verint Intelligent Virtual Assistant
Verint Intelligent Virtual Assistant is a cloud-native platform for contact centers and enterprise customer-service teams. It supports voice and digital channels, combining natural-language understanding, generative AI, knowledge-grounded answers, transactional workflows, and contextual handoff to live agents. Enterprise and mid-market organizations can use it to automate customer interactions while preserving a path to human support.
IVA Studio is the platform's central design layer. Its low-code, drag-and-drop workflow builder supports designing, testing, deploying, monitoring, and optimizing conversational experiences. The combination of conversational and agentic AI with end-to-end task completion makes it suited to service journeys that need more than question answering. Approved-source knowledge grounding helps structure responses, while dashboards and analytics provide visibility into conversations and performance. Multilingual deployment and optimization extend the platform across broader customer-service environments.
The platform fits organizations that need a managed cloud deployment across multiple channels, existing CX ecosystems, applications, telephony, and data sources. Its compliance coverage includes SOC 2, ISO 27001, GDPR, HIPAA, and PCI DSS, with two-factor authentication listed as well. Support spans email, phone, ticket, community, and documentation channels, with 24/7 support available. Pricing uses a contact-sales model, so teams should evaluate the commercial fit during a vendor conversation. Choose Verint for complex, enterprise-scale virtual-assistant programs; teams seeking a narrowly focused chatbot builder or a self-serve published plan may prefer a simpler alternative.
Your product? Our editors can test Verint Intelligent Virtual Assistant in depth and publish a review, labelled as paid · from $149/mo →
Verint Intelligent Virtual Assistant pricing
Verint Intelligent Virtual Assistant fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Deployment channels | Multichannel |
| Visual flow builder | Yes |
| AI bot generation | Yes |
| Knowledge-base answers | Yes |
| Human handoff | Yes |
| Included conversations | Not verified |
| Deployment | Cloud |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, 2FA |
| Support | Email, Phone, Tickets, Community, Docs · 24/7 |
| Built for | Enterprise, Mid-market (editorial estimate) |
| Pricing | Pricing on request |
| Website | verint.com |
| Facts checked | 22 Sep 2026 |
Alternatives to Verint Intelligent Virtual Assistant
- IBM watsonx AssistantA multichannel IBM chatbot platform with visual flows, AI search and human escalation.9.4
- LivePerson Conversational CloudA mature platform for brands combining AI agents, messaging, voice, and human support.9.3
- Oracle Digital AssistantA broad enterprise assistant platform for Oracle-centered teams.9.2
See all Verint Intelligent Virtual Assistant alternatives →
Verint Intelligent Virtual Assistant vs the competition
- Verint Intelligent Virtual Assistant vs IBM watsonx Assistant
- Verint Intelligent Virtual Assistant vs LivePerson Conversational Cloud
- Verint Intelligent Virtual Assistant vs Oracle Digital Assistant
- Verint Intelligent Virtual Assistant vs Amazon Lex
- Verint Intelligent Virtual Assistant vs LivePerson Conversation Builder
- Verint Intelligent Virtual Assistant vs Chatlayer by Sinch
Compare Verint Intelligent Virtual Assistant with any tool side by side →
Also Ranked In
Verint Intelligent Virtual Assistant is ranked in 2 of our directories.
Used Verint Intelligent Virtual Assistant? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Verint Intelligent Virtual Assistant for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Verint Intelligent Virtual Assistant is listed in our Chatbot Builders directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/verint-intelligent-virtual-assistant/"><img src="https://www.itechguides.com/best/badge/verint-intelligent-virtual-assistant.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update