ChatBot
ChatBot: A chatbot-led support option for ecommerce teams that need human handoff and messaging channels. Ranked #12 of 94 in Live Chat Software by our editors (8.0/10); pricing: 14-day trial; best for ecommerce teams needing chatbot-led assistance.
At a glance
- Editor score8.0 / 10
- Pricing14-day trial
- Best forEcommerce teams needing chatbot-led assistance
- Free planNo
- Paid from$19/user/mo
- Website chatbotYes
- Founded2002 · Wrocław, Poland
- Facts checked23 Sep 2026
Where it wins
- Trains AI agents on website and business content
- Supports human handoff across web, Messenger, WhatsApp, and SMS
- Includes product recommendations, visitor tracking, and lead collection
Where it doesn't
- No free plan is available
- Essential limits usage to 10 AI resolutions per month
- Enterprise pricing is custom rather than listed
Our verdict on ChatBot
ChatBot is an AI chatbot product for businesses automating customer support and sales conversations. It can learn from website content, help centers, product documentation, and other business data, then answer questions, recommend products, collect leads, and transfer conversations to human agents. Its combination of ecommerce support, visitor tracking, website chat, and messaging channels makes it particularly relevant for ecommerce teams that want chatbot-led assistance without removing live-agent support.
The published plans show a paid structure with a 14-day free trial. Essential costs $19 per user per month when billed annually, or $25 when billed monthly, and includes one AI Agent, 10 AI resolutions per month, inbox and ticketing, workflow automation, human takeover, and website chat, Messenger, WhatsApp, and SMS. Growth costs $79 annually or $99 monthly per user and expands the allowance to 10 AI Agents and 200 AI resolutions per month, while adding chat topics insights, unlimited chat history, team performance reports, and 10 workflow rules. Enterprise adds custom AI Agents, tailored workflow automation, a dedicated team, SSO and audit logs, and SOC 2 Type 2 at custom pricing.
ChatBot fits ecosystems built around Shopify, WooCommerce, WordPress, Webflow, Klaviyo, Slack, Twilio SMS, Facebook Messenger, WhatsApp, LiveChat, Chat Widget, and HelpDesk.com. Its no-code chatbot builder and workflow editor support a broad mix of automation, analytics, visitor profiles, segments, and conversation reporting. That breadth suits teams coordinating support and sales across storefronts and messaging channels. Teams needing a free product, higher included AI-resolution limits at entry level, or transparent Enterprise pricing should consider a different option.
Your product? Our editors can test ChatBot in depth and publish a review, labelled as paid · from $149/mo →
ChatBot pricing
All 3 ChatBot plans and prices →
ChatBot fact sheet
| Free plan | No |
|---|---|
| Paid from | $19/user/mo |
| Website chatbot | Yes |
| Live agent chat | Yes |
| Visitor tracking | Yes |
| Chat channels | Omnichannel |
| Included agent seats | Not verified |
| Listed integrations | Not verified |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android |
| Compliance & security | SOC 2, GDPR, PCI DSS, 2FA |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 12 integrations: Facebook Messenger, WhatsApp, Shopify, WooCommerce, WordPress, Twilio SMS … See all → |
| Pricing | 14-day trial (source) |
| Website | chatbot.com |
| Facts checked | 23 Sep 2026 |
ChatBot integrations
ChatBot lists 12 integrations on its own site.
- Facebook Messenger
- Shopify
- WooCommerce
- WordPress
- Twilio SMS
- Webflow
- Klaviyo
- Slack
- LiveChat
- HelpDesk.com
- Chat Widget
See all ChatBot integrations →
Alternatives to ChatBot
- IntercomA broad customer messaging suite for teams that need chat, automation, and handoff.9.4
- FreshchatA flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.9.2
- LiveChatA polished live-chat suite for teams that need agents, automation, and detailed reporting.9.1
See all ChatBot alternatives →
Also Ranked In
ChatBot is ranked in 9 of our directories; the 6 strongest besides Live Chat Software.
Used ChatBot? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used ChatBot for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
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Featured on iTechGuides
ChatBot is listed in our Live Chat Software directory. Add the badge to your site — it links back to this page.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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