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ZIWO review

#44 of 120 in Call Center SoftwareContact Center as a Service - Midmarket Software

A broad cloud contact center with strong integrations, mobile access, and omnichannel tools.

5.1/10Editor score
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

ZIWO is a cloud contact center platform for sales, support, and customer-service teams. It combines inbound and outbound HD calling with IVR configuration, call routing, queue management, recording controls, agent status tools, live dashboards, and workforce-management capabilities. Desktop, web, iOS, Android, and API access support teams working across office and mobile environments. Regional hosting, Arabic-language support, and compliance capabilities make it particularly relevant to organizations with Middle East and North Africa operations or local data and telecom requirements.

The published plans separate a phone system from the broader contact-center product. Cloud Business Phone System costs $40 per user per month and includes a desktop softphone, standard IVR, inbound roaming agent, and standard DID. Cloud Contact Center costs $109 per user per month and adds Android and iOS apps, 18+ CRM plugins and API webhooks, unlimited call recordings, advanced analytics, live dashboards, auto-dialing, call queue management, and WhatsApp conversations. Enterprise adds private or public cloud deployment, bring-your-own SIP trunk, custom data storage policy, custom integrations, advanced IVR, and 24/7 support.

ZIWO’s ecosystem is a central strength. Named integrations include Salesforce, Zoho, Zendesk, HubSpot, Microsoft Dynamics, Intercom, Pipedrive, Freshdesk, Freshsales, Bitrix24, Zapier, Azure, Calabrio, Foodics, and Freshchat. Its AI feature set covers transcription, summaries, translation, sentiment analysis, and tagging, while WhatsApp templates extend conversations beyond voice. Teams seeking a connected, mobile-enabled contact center should consider ZIWO; organizations needing only basic telephony may find the $40 plan sufficient, while teams requiring the broader feature set should budget for the $109 tier.

ZIWO pros and cons

  • Where it wins
    • Combines inbound, outbound, IVR, routing, recording, and monitoring
    • Supports 18+ CRM plugins, API webhooks, and many named integrations
    • Adds mobile apps, WhatsApp, and AI call analysis on the contact-center tier
  • Where it doesn't
    • No free plan is available
    • The $40 tier is a phone system, not the full contact center
    • Mobile apps and advanced contact-center tools start at $109 per user monthly

ZIWO fact sheet, pricing and score →

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