Freshcaller
Freshcaller: A free inbound calling starter with paid tiers for routing, recording, and voice AI. Ranked #41 of 166 in Business Phone Systems by our editors (4.8/10); pricing: Free plan · 14-day trial; best for teams wanting a free inbound calling starter.
At a glance
- Editor score4.8 / 10
- PricingFree plan · 14-day trial
- Best forTeams wanting a free inbound calling starter
- Free planYes
- Paid from$15/user/mo
- Business numbersMultiple
- Facts checked21 Sep 2026
Where it wins
- Free plan includes caller ID, greetings, metrics, and call notes
- Supports IVR, queues, routing automation, recording, and voicemail transcription
- Web, iOS, and Android apps with Freshworks integrations
Where it doesn't
- Calling usage is charged separately per minute
- Advanced routing and voice AI require higher-tier plans
- Integrations focus on Freshworks and marketplace apps
Our verdict on Freshcaller
Freshcaller is a cloud contact center and business phone platform for support and sales teams. It handles inbound call routing, interactive voice response, call queues, recording, voicemail, analytics, business numbers, and mobile calling. Teams can make browser-based calls or use the iOS and Android applications, with options for local and toll-free numbers and BYOC. Its free plan makes it a practical starting point for organizations that primarily need inbound calling capabilities.
The published annual plans show a clear progression. Free includes inbound caller ID, desktop notifications, call notes, custom greetings, call metrics, and conversion properties. Growth costs $15 per user per month and adds number porting, wait queues, voicemail, transfers, and call recording. Pro costs $39 per user per month and adds holiday routing, agent statuses, routing automation, conferencing, and smart escalations. Enterprise costs $69 per user per month and adds speech-enabled IVR, abandoned call metrics, service-level monitoring, and agent statuses. A 14-day free trial is also available, while calling usage is charged separately per minute.
Freshcaller fits teams already working within the Freshworks ecosystem, with integrations for Freshdesk, Freshservice, Freshworks CRM, and third-party marketplace apps. Its feature set covers core inbound contact-center workflows, including advanced routing, voicemail transcription, conferencing, and voice AI. The main trade-off is that broader capabilities sit behind paid tiers, while platform and integration coverage centers on Freshworks and marketplace connections. Choose Freshcaller for a free inbound starting point that can grow into structured call-center operations; consider an alternative if you need a wider ecosystem fit or a different approach to usage-based calling costs.
Your product? Our editors can test Freshcaller in depth and publish a review, labelled as paid · from $149/mo →
Freshcaller pricing
All 4 Freshcaller plans and prices →
Freshcaller fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $15/user/mo |
| Included users | Not verified |
| Business numbers | Multiple |
| Auto attendant | Yes |
| Call routing | Advanced |
| Voicemail transcription | Yes |
| Desktop and mobile apps | Yes |
| Free trial | 14 days |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, ISO 27001 |
| Support | Email, Phone, Community, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 4 integrations: Freshdesk, Freshservice, Freshworks CRM, Third-party marketplace apps |
| Pricing | Free plan · 14-day trial (source) |
| Website | freshworks.com |
| Facts checked | 21 Sep 2026 |
Freshcaller integrations
Freshcaller lists 4 integrations on its own site.
- Freshdesk
- Freshservice
- Freshworks CRM
- Third-party marketplace apps
Alternatives to Freshcaller
- Zoom PhoneA paid cloud phone system with broad calling, routing, messaging, and integration coverage.9.2
- RingCentral RingEXA broad cloud communications suite for established organizations with complex calling needs.9.1
- NextivaA broad business phone platform for teams that need calling, messaging, routing, and analytics.8.8
See all Freshcaller alternatives →
Also Ranked In
Freshcaller is ranked in 5 of our directories.
Used Freshcaller? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Freshcaller for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Freshcaller is listed in our Business Phone Systems directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/freshcaller/"><img src="https://www.itechguides.com/best/badge/freshcaller.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update