Nextiva
Nextiva: A broad business phone platform for teams that need calling, messaging, routing, and analytics. Ranked #3 of 166 in Business Phone Systems by our editors (8.8/10); pricing: Paid; best for growing businesses needing complete phone operations.
At a glance
- Editor score8.8 / 10
- PricingPaid
- Best forGrowing businesses needing complete phone operations
- Paid from$15/user/mo
- Business numbersMultiple
- Facts checked21 Sep 2026
Where it wins
- Custom IVR, call routing, queues, and business-hour rules
- Calling, SMS, video, chat, analytics, and recording in one platform
- Integrates with Salesforce, HubSpot, Zendesk, Teams, and Zapier
Where it doesn't
- No free plan is available
- Annual pricing eligibility is limited to qualifying new small businesses
- Advanced contact-center capabilities require higher-priced plans
Our verdict on Nextiva
Nextiva is a cloud business communications platform for small businesses, enterprises, and contact centers. It combines business calling with SMS and MMS, video meetings, team chat, voicemail, call routing, analytics, recording, and business numbers. Teams can use it through web, Windows, macOS, iOS, and Android applications. Its phone-system features include auto attendants, custom menus, dial-by-name directories, call groups, queues, voicemail transcription, call forwarding, local and toll-free numbers, and number porting. The breadth makes it a fit for growing businesses that want phone operations and internal communications in one system.
Pricing is organized into three annual plans. Core costs $15 per user per month and includes inbound and outbound voice, Business SMS, video meetings, screen and file sharing, call routing, and team chat. Engage costs $25 per user per month and adds customer-to-team SMS, a toll-free number and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Scale costs $75 per user per month and adds voice and web chat, blended inbound and outbound communications, AI transcription and summaries, skills-based routing, and journey orchestration. Annual pricing eligibility is limited to new small-business customers with 1–100 employees signing a paid 12-month-or-longer minimum-term agreement.
Platform fit is a major strength. Nextiva connects with Salesforce, HubSpot, Zendesk, Microsoft Teams, Google Workspace, Zapier, Zoho, ServiceNow, Google Contacts, and Outlook Contacts. Its visual call-flow builder supports time-based rules and business hours, while custom reports and call analytics support operational oversight. Businesses needing a unified phone, messaging, routing, and integration layer should consider it. Organizations seeking a free option or only basic calling may prefer a simpler paid system, while contact centers needing more advanced capabilities should compare the Engage and Scale plans closely.
Your product? Our editors can test Nextiva in depth and publish a review, labelled as paid · from $149/mo →
Nextiva pricing
All 3 Nextiva plans and prices →
Nextiva fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | $15/user/mo |
| Included users | Not verified |
| Business numbers | Multiple |
| Auto attendant | Yes |
| Call routing | Custom |
| Voicemail transcription | Yes |
| Desktop and mobile apps | Yes |
| Deployment | Cloud, Desktop, Mobile, Browser extension |
| Platforms | Web, Windows, macOS, iOS, Android |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML |
| Support | Phone, Live chat, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 32+ integrations: Salesforce, HubSpot, Zendesk, Microsoft Teams, Google Workspace, Zapier … See all → |
| Pricing | Paid (source) |
| Website | nextiva.com |
| Facts checked | 21 Sep 2026 |
Nextiva integrations
Nextiva lists 32+ integrations on its own site — the 12 named here are the ones its pages call out.
- Salesforce
- HubSpot
- Zendesk
- Microsoft Teams
- Google Workspace
- Zapier
- Zoho
- ServiceNow
- Oracle NetSuite
- Microsoft Outlook
- Microsoft Dynamics
- ConnectWise
See all Nextiva integrations →
Alternatives to Nextiva
- Zoom PhoneA paid cloud phone system with broad calling, routing, messaging, and integration coverage.9.2
- RingCentral RingEXA broad cloud communications suite for established organizations with complex calling needs.9.1
- Dialpad ConnectA unified business phone system with AI transcription, summaries, routing, and meetings.8.7
See all Nextiva alternatives →
Nextiva vs the competition
- Nextiva vs Zoom Phone
- Nextiva vs RingCentral RingEX
- Nextiva vs Dialpad Connect
- Nextiva vs NFON Cloudya
- Nextiva vs 3CX
- Nextiva vs PanTerra Streams.AI
Compare Nextiva with any tool side by side →
Also Ranked In
Nextiva is ranked in 24 of our directories; the 6 strongest besides Business Phone Systems.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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