Nextiva vs Dialpad Connect

Nextiva8.8Visit Dialpad Connect8.7Visit

Higher score Nextiva #3 in Business Phone Systems 8.8/10 Paid ✓ 3 of 3 features Visit Nextiva

vs

Dialpad Connect #4 in Business Phone Systems 8.7/10 14-day trial Free trial✓ 3 of 3 features Visit Dialpad

• Nextiva fits best

  Growing businesses needing complete phone operations

• Dialpad Connect fits best

  Teams prioritizing AI-assisted business calling

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Side by side

Feature	Nextiva 8.8/10 Visit ↗	Dialpad Connect 8.7/10 Visit ↗
At a glance
Editor score	8.8	8.7
Ranking	#3 in Business Phone Systems	#4 in Business Phone Systems
Best for	Growing businesses needing complete phone operations	Teams prioritizing AI-assisted business calling
Pricing model	Paid	Paid
Starting price	$15/user/mo	—
Free plan	Not checked yet	—
Free trial	—	14 days
Deployment	Cloud, Desktop, Mobile, Browser extension	Cloud, Mobile, Browser extension
Platforms	Web, Windows, macOS, iOS, Android	Web, Windows, macOS, iOS, Android
Support	Phone, Live chat, Docs · 24/7	Live chat, Phone, Tickets, Docs · 24/7
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML
Integrations	32+ integrations	12 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Nextiva 3/3 · Dialpad Connect 3/3
Auto attendant	✓	✓
Voicemail transcription	✓	✓
Desktop and mobile apps	✓	✓
Specs
Included users	Not checked yet	Not checked yet
Business numbers	Multiple	Multiple
Call routing	Custom	Custom
Our review
Pros	Custom IVR, call routing, queues, and business-hour rules Calling, SMS, video, chat, analytics, and recording in one platform Integrates with Salesforce, HubSpot, Zendesk, Teams, and Zapier	AI transcription, summaries, and voicemail transcription Calling, messaging, meetings, routing, and IVR in one service Web, Windows, macOS, iOS, and Android coverage
Cons	No free plan is available Annual pricing eligibility is limited to qualifying new small businesses Advanced contact-center capabilities require higher-priced plans	No free plan is available Enterprise requires a 100-user minimum Monthly billing costs more than annual billing
Our verdict	Nextiva is a cloud business communications platform for small businesses, enterprises, and contact centers. It combines business calling with SMS and MMS, video meetings, team chat, voicemail, call routing, analytics, recording, and… Read the review →	Dialpad Connect is a cloud business communications platform for small teams, distributed organizations, and enterprises. It brings business voice calling, video meetings, SMS/MMS, team messaging, virtual local and toll-free numbers, call… Read the review →

Strengths and trade-offs

• Nextiva — where it wins

  • Custom IVR, call routing, queues, and business-hour rules
  • Calling, SMS, video, chat, analytics, and recording in one platform
  • Integrates with Salesforce, HubSpot, Zendesk, Teams, and Zapier

  Where it doesn't

  • No free plan is available
  • Annual pricing eligibility is limited to qualifying new small businesses
  • Advanced contact-center capabilities require higher-priced plans

• Dialpad Connect — where it wins

  • AI transcription, summaries, and voicemail transcription
  • Calling, messaging, meetings, routing, and IVR in one service
  • Web, Windows, macOS, iOS, and Android coverage

  Where it doesn't

  • No free plan is available
  • Enterprise requires a 100-user minimum
  • Monthly billing costs more than annual billing

• Nextiva8.8/10 · Paid

  A broad business phone platform for teams that need calling, messaging, routing, and analytics.

  Visit NextivaFull verdict →
• Dialpad Connect8.7/10 · 14-day trial

  A unified business phone system with AI transcription, summaries, routing, and meetings.

  Visit DialpadFull verdict →